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Remote Interviews

Would you like to watch and communicate with your users while they are testing in real time? Testbirds’ Remote Interviews provides insight into your end user’s mind like never before!

REMOTE INTERVIEWS – YOUR ADVANTAGES

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Over 400,000 registered testers worldwide

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Target group specific selection of testers based on 65 characteristics

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Easy, direct and immediate communication with testers

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Guide and redirect testers in real time to gain detailed usability feedback

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Complete flexibility in regards to testing manuscript

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Experienced UX consultants support you throughout the project

Take the quality of your applications to the next level!

The challenge: Gaining direct insight into testers’ minds

Nowadays, it is extremely important to perform comprehensive usability and user experience testing. To ensure accuracy, it is equally important for test participants to represent a digital product’s end users. While in some cases questionnaire-based research offers the best results, others require a more direct form of communication. How can you ensure testing is conducted by your own end users while receiving immediate and direct feedback during the testing process?

The solution: Remotely watch, communicate and guide testers during the testing process

With a crowd of over 400,000 testers who are segmented by 65 demographic choices, we are able to provide you with access to your end user to perform extensive and accurate testing of your digital products. Remote Interviews gives you further insight into your user’s mind and control over the testing process by allowing you to communicate directly with them and watch their actions over a conference call while they perform usability testing in real time. Test setup and execution of the interview can either be handled by yourself or by one of our expert project managers, based on your individual necessities. In addition, this flexible approach allows you to guide the testing process and readjust the test manuscript based on your tester’s feedback as it takes place. Finally, as you receive on the spot feedback, Remote Interviews are perfectly adapted to implement fixes to short and continuous development cycles. Take usability testing to the next level with Testbirds’ Remote Interviews.

How it looks in practice

A major online retailer wants to learn more about the usability of their website. The company practices agile development in short sprints and therefore requires immediate feedback. With Testbirds’ help, a test design is created that consists of several use cases that guide target group relevant testers through the testing process. Together with an experienced UX consultant, a representative of the company watches and communicates with a participant in a conference call gaining immediate user experience feedback and guiding them as they complete the use cases and use their website. After the testing process, the company receives a recording of the session. These can then be taken into consideration for the following sprint.

BMW Motorrad

Usability and UX: Remote Interviews
“With the support of Testbirds and the members of their crowd of testers we were able to detect critical errors and bugs which we had never located within hours before launch. […] We were also impressed by Testbirds’ flexibility and their ideas regarding tester recruitment.”
Jann Kirchhoff | Product Success Manager Connected Ride Digital Services & Apps @ BMW Motorrad

interhyp

Home loans in the digital age: Interhyp uses mobile app testing

“Especially the fact, that Testbirds was able to find exactly the right testers, was a decisive factor for us to work with them. Only a test with our special target group makes sense for us. Furthermore, the company is a very flexible service provider and has managed our projects quickly and smoothly.”
Dr. Jochen Münchenberg, Founder of the Interhyp Zukunftswerkstatt

Auto Club Europe

ACE Auto Club Europe puts their app to the test

“Testbirds is an excellent service provider and will continue to be our first point of contact when it comes to quality assurance”
Manuela Stauch, Digital Marketing, Auto Club Europe

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