Testing chatbots and virtual assistants
Optimize the capabilities and usability of your chatbot or virtual or language assistant with the help of crowdtesting.
How can Testbirds support you in optimizing your chatbots and virtual assistants?
Applications that process natural language are in vogue
Along with the rapid spread of voice processing applications, users’ expectations of these technologies are growing. Information must be delivered correctly, securely, and quickly, and the interaction should feel as intuitive and natural as possible. A specific challenge is the many different rules for language – not to forget accents and regional differences. While language training can be done partially automated with the aid of machine learning, optimizing such applications requires manual training.
New applications require continuous optimization
Unfortunately, the technology used in this area is still in its infancy. In order to continuously improve the quality of your chatbot or voice assistant, we recommend collecting training data and iteratively testing your chatbot. Regular user tests ensure that data comes from real native speakers from our Crowd and is always processed by the latest version of the application. They also provide an indication of the progress of the application as a whole as well as in each category over time.
Ready to learn more about chatbots and virtual assistants?Get in touch
Testbirds crowdtesting solutions enable you to optimize your digital products and your customer experience. Tackle all bugs and usability issues in your product with the help of our innovative technologies.Discover Testing Reality - remotely
This webinar covers all you need to know when building and testing a chatbot or conversational AI. Learn how to build a conversational agent & chatbot, how to optimize UX & QA, and the 10 dos and dont’s when building a chatbot.Learn more
“Testing a chatbot implicates special requirements that could be met thanks to the use of crowdtesting. Of course, we appreciate the positive feedback from the testers, and their recommendations that are at least as important to us.”Download Case Study
Do you have questions about testing chatbots and virtual assistants?
Would you like to have more information on how we can help you make your digital products even better? Just send us a message, one of our solution consultants will be happy to get in touch with you.