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Customer Journey Testing

The line between the physical and digital world continues to fade. Optimize your customer journey by testing every touchpoint and interaction with real users in real-world conditions.

The Challenge The Solution In More Detail

How we support you

Advantages of Customer Journey Testing

With Customer Journey Testing we can help you to simulate real user scenarios and gain visibility into the overall quality of your offered customer experience. Customer Journey Testing ensures that your product or service is tested in all layers – from the beginning to the end of the product-user interaction.

Make sure the online and offline world mesh seamlessly
Test in the real world, instead of artificial environments
Check your digital product – including all its sub-systems and devices
Let Testbirds handle distribution of samples and products worldwide
The Challenge

Connecting the online and offline world

Connected cars, smart fridges, mobile tickets, and so on – our daily lives are increasingly digital. The online world and the offline world are no longer separate, as connectivity continues to grow.

Analog and digital are rapidly merging, with digital products connecting the virtual world to the real one.

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Due to the interaction of these worlds, there are more complex matters than pure software testing and they need to be tackled differently in order to ensure high quality.

Today, it’s essential to examine each step of the customer journey and see how well it serves the customer. Customer Journey Testing helps you find issues on all levels and therefore improves the user experience of the overall digital product.

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The Solution

Test your digital product exactly where it’s used

At home, in the subway, or on the street – our crowdtesters will test your digital product exactly where and how it will be used.

Your mobile apps, services, and products can undergo functional testing and usability testing, in the real world and on real devices for a cost-effective and accurate testing experience.

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Whether your product entails creating an account online and providing proof of identity to the post office or dealing with complex connected car applications or intelligent devices that are a part of the smart home; crowdsourced testing can be used in several different industries and is especially valuable when testing the Internet of Things.

Find out if your products are ready to be launched on the market or improve your customer experience by using the feedback of your potential clients.

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Get in touch

Do you have questions about Customer Journey Testing?

Would you like to have more information on how we can help you make your digital products even better? Just send us a message, one of our solution consultants will be happy to get in touch with you.

Learn more about Customer Journey Testing

What is Customer Journey Testing?

Customer Journey Testing is used to test any part of the customer experience in real-world conditions, reproducing a real customer scenario from start to finish.

Digital products are getting more complex every day and are involved with practically every customer interaction. There are several steps, layers, systems, and essential connectivity, but the end-user will see everything as one.

So, if one part isn’t working properly it will have a negative impact on your entire product – not only on the one sub-system that produced the issue.

That’s why a complete testing framework shouldn’t only concentrate on testing the product itself, but should cover all aspects of the customer journey. This means that the entire user experience is examined – in real-world conditions.

Our other services

Powered by crowdsourced testing: Challenge bugs and performance issues with our QA services

Every sector has its own specific testing needs. Therefore a target-oriented strategy is necessary, which is individually tailored to the client, his requirements, and the test object.


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Your benefits

Stop guessing, start testing


Real user insights that perfectly match your target group.

Service Level & Pricing

Credit-based pricing: Full budget control with our own flexible currency – BirdCoins.

Fair tester

We provide fair working conditions for our testers (Code of Conduct).


UX & QA crowdtesting services for all industries and use cases.

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Ready to learn more about Customer Journey Testing?

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