Customer Journey Testing
The line between the physical and digital world continues to fade. Optimize your customer journey by testing every touchpoint and interaction with real users in real-world conditions.
Advantages of Customer Journey Testing
With Customer Journey Testing we can help you to simulate real user scenarios and gain visibility into the overall quality of your offered customer experience. Customer Journey Testing ensures that your product or service is tested in all layers – from the beginning to the end of the product-user interaction.
Connecting the online and offline world
Connected cars, smart fridges, mobile tickets, and so on – our daily lives are increasingly digital. The online world and the offline world are no longer separate, as connectivity continues to grow.
Analog and digital are rapidly merging, with digital products connecting the virtual world to the real one.
Show moreDue to the interaction of these worlds, there are more complex matters than pure software testing and they need to be tackled differently in order to ensure high quality.
Today, it’s essential to examine each step of the customer journey and see how well it serves the customer. Customer Journey Testing helps you find issues on all levels and therefore improves the user experience of the overall digital product.
Show lessTest your digital product exactly where it’s used
At home, in the subway, or on the street – our crowdtesters will test your digital product exactly where and how it will be used.
Your mobile apps, services, and products can undergo functional testing and usability testing, in the real world and on real devices for a cost-effective and accurate testing experience.
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Whether your product entails creating an account online and providing proof of identity to the post office or dealing with complex connected car applications or intelligent devices that are a part of the smart home; crowdsourced testing can be used in several different industries and is especially valuable when testing the Internet of Things.
Find out if your products are ready to be launched on the market or improve your customer experience by using the feedback of your potential clients.
Show lessDo you have questions about Customer Journey Testing?
Would you like to have more information on how we can help you make your digital products even better? Just send us a message, one of our solution consultants will be happy to get in touch with you.
“We chose Testbirds because we felt supported professionally and cooperatively from the very beginning. With the solution-oriented consulting during the test design, we were able to receive feedback in advance of strategic decisions, as well as test specific further developments of our digital services and completion process.”
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“With the support of Testbirds and the members of their crowd of testers we were able to detect critical errors and bugs which we had never located within hours before launch. […] We were also impressed by Testbirds’ flexibility and their ideas regarding tester recruitment.”
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“A very valuable result for us was that some testers could not connect the camera with the app. (…) Based on the test results we were able to fix such critical bugs before the product launch.”
Read case studyWhat is Customer Journey Testing?
Customer Journey Testing is used to test any part of the customer experience in real-world conditions, reproducing a real customer scenario from start to finish.
Digital products are getting more complex every day and are involved with practically every customer interaction. There are several steps, layers, systems, and essential connectivity, but the end-user will see everything as one.
So, if one part isn’t working properly it will have a negative impact on your entire product – not only on the one sub-system that produced the issue.
That’s why a complete testing framework shouldn’t only concentrate on testing the product itself, but should cover all aspects of the customer journey. This means that the entire user experience is examined – in real-world conditions.
We provide you with the latest insights from the world of crowdtesting
Stop guessing if your product meets the expectations of your users and start making decisions based on facts.
