Remote Usability Videos
Do you need usability feedback and you need it fast? Get detailed insights into your users’ thoughts – no matter where they are.
REMOTE USABILITY VIDEOS – YOUR ADVANTAGES
Gain insights from the thoughts of your target group
Get access to testers all over the world
Save time and costs by testing remotely
Let our experts prepare detailed use cases for your video
Leverage remote usability videos to bring the quality of your digital products to the next level!
What is a Remote Usability Video?
In the field of user experience research (UX research) Remote Usability Videos are unmoderated remote usability tests where participants and facilitators are in different locations. If you’re facing a tight timeframe, limited resources, or need a lot of testers or testers from all over the world – remote usability testing is especially useful. Testers can conduct the test whenever they want and wherever they are, as they use their own devices to conduct the test.
Since there’s no opportunity to help or interact with the testers if they struggle with a task, it’s especially important to prepare detailed test cases for this kind of user research. Testers will then conduct the given tasks and record themselves while doing so. Using the think-aloud method they describe what they see, whether they like it or not (and why), and explain if something confuses them and why. When you analyze the usability video afterwards the testers thoughts and actions are comprehensive and clear.
The Challenge: create truly user-centered products
In software development and user experience design, the main focus lies on creating clear and user-friendly products. However, it’s extremely difficult to predict what your target group thinks, especially when creating complex applications. Developers and designers asking themselves “What would I like” or “How would I use it” is not enough to create a truly user-centered product, and may even be counter-productive. You need user testing with real users if you want to make sure you’re building a product your customers will really use, and like.
Operational blindness makes it harder and harder for development teams to take the perspective of end-users into account. What seems to be logical during the conceptual phase might be contradictory for customers upon release.
Even if your software might be functional, essential parts of your digital product, like the navigation structure, might still be unintelligible for the user. This makes an external perspective on UX design very necessary, because even the best features of a product are useless if they’re too difficult to use.
The Solution: an in-depth look into the mind of your customer
The Crowd turns on their cameras for you, so you can see every detail of the testing process. By using the think-aloud principle, your test group performs various use cases and narrates what they have on their mind while doing so.
This is how you get an insight into what your target group thinks about your user interface and how fast they find their way to the core features of your product. Every hesitation and every quest for a button or area of the menu is recorded. You have the opportunity to track every single move of our testers as they test your product.
How it looks in practise
A game developer wants to learn more about the usability of their latest strategy game. With Testbirds’ help, a test design is created that consists of several use cases that guide 20 testers from different European countries while they play the new game. The testing group contains gaming professionals as well as testers without any previous gaming knowledge. After performing the test, the client receives uncut videos as well as an overview of the results gathered.
Full flexibility for smaller teams and SMBs
(equals 50 BC*)
Selection Tester: Client
Test Design: Client
Selection criteria testers: 14
Criteria available per test: 4
Test setup and tester management: Client
Test Evaluation and Analysis: Client
Access to Self Service Portal
Payment: Creditcard + Paypal
Premium service & support for Enterprise clients
(equals 100 BC*)
Selection Tester: Testbirds
Test Design: Testbirds
Selection criteria testers: 65 / on demand
Criteria available per test: unlimited
Test setup and tester management: Testbirds
Test Evaluation and Analysis: Testbirds
Access to Self Service Portal
Full Premium Support (Telephone & Onsite)
Invoicing: Customized to your needs
Dedicated Account & Customer Success Manager
Dedicated Senior QA/UX Consultant
Customized test results with final reporting and tangible recommendations
*The basis of Testbirds’ pricing model is its own currency, BirdCoins, which form a flexible subscription model that allows for full QA and UX test coverage. Once purchased, you can invest in over 20 different crowdtesting solutions across a variety of service levels, such as purely using our platform to a fully managed testing process with a dedicated, expert project manager. The minimum tester setup of 10 testers references the lowest amount possible, normally we recommend integrating more testers to increase the significance and amount of data that is generated. 40 testers is a representative example for pricing purposes, but absolutely not an upper limit. The recommended number of testers heavily depends upon the requirements of your digital products. If you need further assistance, simply get in touch with us.
Solution Consultant QA & UX
Do you have questions about our Remote Usability Videos? Would you like to have more information on how we can help you make your digital products even better? Just send us a message, one of our Solution Consultants will be happy to get in touch with you.
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