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Unleashing QA with Crowdtesting in Agile and DevOps


Unleashing QA with Crowdtesting in Agile and DevOps

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Darren Choong
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| Content Manager

In brief

When it comes to software development, the importance of speed, quality, and adaptability can’t be underestimated. They are vital for anyone wanting to create high-quality software solutions – and it’s a key reason why Agile methodologies, DevOps practices, and quality assurance (QA) are key components in achieving this. But even that’s no longer enough to ensure software is secure, reliable, and fits highly diverse expectations and needs.

A fourth element, crowdtesting, is quickly revolutionizing software development collaboration. Read how crowdtesting can complement Agile development, DevOps, and QA – driving software excellence to new heights.

Key takeaways

Key takeaways:

Agile methodologies and DevOps practices are essential for software development: Both approaches provide the necessary framework for efficiently developing high-quality software solutions. By combining iterative development, continuous integration, teamwork, and automation, these approaches enhance speed, quality, and efficiency in software delivery.

QA plays a crucial role in software development: QA is vital for identifying and addressing issues early in the development process, detecting bugs and defects, ensuring customer expectations are met, preventing new defects or regressions, mitigating risks, and facilitating effective communication and alignment of quality goals.

Crowdtesting is a perfect fit for Agile development and DevOps: Crowdtesting revolutionizes software development collaboration, and thus aligns well with Agile and DevOps practices. It offers the scalability and flexibility needed for testing resources, uncovers bugs and issues missed by in-house teams, enables testing in real-world scenarios, provides rapid feedback loops for frequent iterations and releases, ensures comprehensive test coverage, and facilitates user acceptance testing with real end-users.

Read on to see how they all complement each other and how you can make everything work for you.

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When it comes to software development, speed, quality, and adaptability are vital. They’re why Agile methodologies and DevOps practices are now the go-to approaches for organizations seeking to develop, and efficiently release, the highest-quality software solutions.

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Not only do they complement each other by combining the principles of iterative development, continuous integration, teamwork, and automation, but by combining DevOps practices into Agile workflows, the speed, quality, and efficiency of software delivery are enhanced. And that translates into faster time-to-market, continuous improvement, and improved collaboration.

None of this could be achieved, however, without quality assurance playing a vital role. It is crucial when it comes to several areas:

  • Identifying and addressing issues early in the development process
  • Detecting bugs and defects as soon as possible
  • Ensuring the product meets customer expectations and requirements
  • Checking that frequent code changes do not introduce new defects or regressions
  • Identifying and mitigating potential risks before they impact the product or end-users
  • Ensuring effective communication, knowledge sharing, and alignment of quality goals.

We’ll be talking about Agile, DevOps, and QA in more detail below, but before that, there is an emerging field that is revolutionizing software development, especially when it comes to collaboration.

Crowdtesting. With its ability to tap into the collective intelligence of a diverse group of testers from virtually any location, crowdtesting enhances collaboration, enables rapid feedback loops, and ultimately elevates the quality of software products. Crowdtesting is an ideal supporter of quality for Agile development and DevOps because it:

  • Provides the scalability and flexibility organizations need to quickly scale up their testing resources as needed
  • Brings together highly diverse testers to uncover bugs, usability issues, or performance bottlenecks that might be missed by an in-house testing team
  • Enables testing in real-world scenarios, which helps identify issues related to compatibility, localization, network conditions, and other environmental factors
  • Delivers a rapid feedback loop by leveraging a large number of testers simultaneously – ideal for Agile and DevOps, where iterations and releases occur frequently
  • Ensures extensive test coverage, including various combinations of devices, browsers, operating systems, and configurations
  • Facilitates user acceptance testing, where real end-users participate in testing the product.

In this article, we take a close look at Agile, DevOps, QA and crowdtesting, how they complement each other, the challenges they face, and how crowdtesting is the perfect fit for Agile development and DevOps.


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Agile development and Quality Assurance: Powering efficiency and excellence

Emphasizing flexibility, collaboration, and iterative delivery, Agile development is all about embracing change and moving away from the more traditional (linear and sequential) waterfall model of software development towards one that adapts to evolving requirements and supports – if not encourages – frequent iterations and feedback loops.

To achieve this, multiple forms of methodologies have been developed, and some of the most widely known include:

  1. Scrum – an iterative and incremental framework for managing and delivering complex projects. It emphasizes self-organizing teams, regular feedback loops, and continuous improvement. Scrum uses time-boxed iterations called sprints, where teams plan, execute, and review their work.
  2. Kanban – a visual framework that focuses on workflow management. It emphasizes visualizing work, limiting work in progress, and optimizing flow – helping teams to continuously deliver value without fixed iterations.

These methodologies also share common principles, including:

  1. Customer Collaboration: Active involvement and collaboration with customers or stakeholders throughout the development process. Regular feedback and open communication ensure that the product meets customer expectations and requirements.
  2. Iterative and Incremental Development: Breaking down the project into small, manageable iterations or increments. Each iteration delivers a working piece of the software, allowing for continuous feedback and adaptation.
  3. Self-Organizing Teams: Empowering teams to make decisions and organize their work. Agile methodologies promote cross-functional teams that collaborate and take ownership of their deliverables.
  4. Continuous Improvement: Emphasizing continuous learning and improvement throughout the project lifecycle. Retrospectives and feedback loops enable teams to identify areas for improvement and adapt their processes accordingly.
  5. Adaptability and Flexibility: Being able to respond to change effectively. Agile methodologies recognize that requirements and priorities can evolve, and they embrace change as a means to deliver value more effectively.
  6. Delivering Value Early and Frequently: Prioritizing the delivery of working software that provides value to customers. Early and frequent releases help gather feedback, validate assumptions, and make course corrections if needed.

Of course, you may not want to follow any of these. While an existing Agile methodology can provide a proven framework and shared language for project management, there may be situations where creating a customized methodology better aligns with your project’s requirements, team expertise, organizational culture, or other unique factors.

Most companies often use a mixture of different methodologies and adapt to what works for them. It’s important to carefully evaluate all factors and make an informed decision that best suits your specific context.

10 steps to forming an Agile methodology

10 steps to forming an Agile methodology

Let’s consider a general approach:

  1. Familiarize yourself with the core principles and values of Agile development, such as those outlined in the Agile Manifesto.
  2. Evaluate your organization’s readiness and willingness to adopt Agile. Assess factors such as culture, management support, team dynamics, and existing processes. Identify potential barriers or challenges that must be addressed.
  3. Clearly define the objectives and scope of your Agile methodology. Determine what you want to achieve and define the boundaries and constraints of your Agile approach.
  4. Review existing Agile methodologies such as Scrum, Kanban, or XP. Understand their frameworks, processes, and best practices. Identify elements from these methodologies that align with your project requirements and can be adapted to your needs.
  5. Build cross-functional Agile teams consisting of members with diverse skills and expertise. And always ensure everyone is trained in Agile principles, practices, and relevant tools (see point 10).
  6. Define the iterative and incremental processes to follow. Determine the length and structure of iterations (sprints) if using an incremental framework or establish the flow and work-in-progress limits if adopting a visual framework.
  7. Identify the Agile practices that will support your methodologies, such as user story development, backlog grooming, continuous integration, test-driven development, pair programming, and automated testing.
  8. Define the metrics and key performance indicators that will help you measure progress and success.
  9. Embrace a culture of continuous improvement and adaptation. Encourage regular retrospectives to reflect on the team’s performance, identify areas for improvement, and implement changes. Adapt your Agile methodology as needed based on feedback, lessons learned, and evolving organizational needs.
  10. Provide adequate training and support to your teams as they transition to Agile. Offer coaching, mentoring, and resources to help everyone understand and embrace Agile principles and practices. Encourage a learning environment where individuals can continuously enhance their Agile skills.

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Forming an Agile methodology is an iterative process itself. Be open to experimentation, adaptation, and feedback, and always refine your methodology based on real-world experiences and insights. Remember, everything must be about delivering the highest-quality software!

This is also where DevOps helps Agile development – by promoting collaboration, automation, continuous delivery, monitoring, and a learning culture. Ultimately, by streamlining the software delivery process, enabling continuous integration and deployment, and embracing a feedback-driven approach, DevOps empowers teams to continuously improve the quality, performance, and value of digital products. It’s a true enabler of quality assurance. To find out more about the DevOps role in Agile, click here!

But this doesn’t mean that QA experts have it easy. When it comes to Agile development, there are multiple challenges – from time constraints due to rapid iterations and shorter development cycles, to ever-evolving requirements for new or existing, a lack of detailed documentation, limited test coverage, frequent code changes where test suites must be continuously updated, testing in parallel with multiple teams working on different features at the same time, and even dealing with automation and continuous testing. To see how crowdtesting can help, click here!

When it comes to quality assurance within Agile development, effective communication, collaboration, and a flexible mindset are key to overcoming these challenges and delivering high-quality software within the Agile context.

One area, in particular, is very important: Continuous testing and feedback loops. But with (often) small internal QA teams and testing resources, certain limitations with automation tools, and the need to test on a massive range of devices and operating systems – while considering customer expectations and localization needs – testing can suffer.

But there is an answer.

Crowdtesting within Agile

Crowdtesting is often used in Agile development because it closely aligns with the principles of collaboration, iterative feedback, and continuous improvement.

Overall, it’s an effective way to receive rapid feedback, increase test coverage, test in real-world conditions, and scale and adapt as requirements and priorities change. It’s also a cost-effective way to enable seamless coordination, test management, and result analysis.

And when it all comes together, crowdtesting can ensure that continuous testing and feedback loops are taken care of within Agile development. This is vital for several important reasons:

  • Continuous testing allows for the early detection of bugs and issues in the software by continuously testing the code as it is developed and integrated.
  • Agile development relies on fast feedback loops to drive iterative improvement, and continuous testing delivers valuable feedback to development teams for quick course corrections, adjustments, and refinements.
  • Ongoing testing fosters collaboration and communication among team members and provides a platform for all stakeholders to share information, discuss issues, and align their understanding of the software’s behavior.
  • Repeated testing helps identify potential risks, such as performance bottlenecks, security vulnerabilities, or compatibility issues, at an early stage.
  • By regularly testing and ensuring the quality and usability of the product, development teams can deliver software that meets customer expectations and requirements. Early feedback loops also enable teams to incorporate customer feedback and preferences into subsequent iterations, resulting in a more customer-centric product.
  • Feedback and test results help identify areas for improvement, highlight bottlenecks, and drive process optimization. By analyzing and acting upon this data, teams can enhance their testing practices, identify patterns, and make data-driven decisions to improve overall software quality.
  • By performing continuous regression testing, teams can identify any regressions or unintended side effects caused by code changes – helping to maintain the overall stability and reliability of the software.

By integrating crowdtesting into the development process from the beginning and establishing feedback loops, Agile teams can ensure the delivery of high-quality software that meets (if not exceeds) user needs and expectations. It can also provide several benefits to DevOps practices, by supporting the continuous integration, delivery, and deployment cycles.


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Agile and DevOps: A perfect match

As a set of practices and cultural philosophies, DevOps aims to improve collaboration and efficiency between development (Dev) and operations (Ops) teams throughout the software development lifecycle. With a focus on breaking down silos, fostering collaboration, and automating processes to achieve faster and more reliable software delivery, it’s essential for Agile development practices.

Let’s take a closer look at why.

Let’s take a closer look at why.

When it comes to collaboration, DevOps:

  1. Encourages the formation of cross-functional teams from different disciplines, which brings together diverse expertise and perspectives, fostering better communication, understanding, and shared ownership of the software delivery process.
  2. Promotes continuous communication and collaboration by breaking down communication barriers and establishing open channels.
  3. Blurs the traditional boundaries between development and operations by encouraging collaboration and shared responsibilities – and ultimately, a more holistic approach to software delivery.

And for efficiency (here we’re talking automation), DevOps:

  1. Supports automation throughout the software development lifecycle. While Continuous Integration (CI) automates code integration, testing, and release preparation, Continuous Deployment (CD) goes a step further by automatically deploying changes to production. These practices reduce errors, save time, and provide quick feedback.
  2. Emphasizes Infrastructure as Code (IaC), where infrastructure is managed programmatically using configuration files. IaC ensures consistent and reproducible infrastructure. Automation tools handle provisioning, scaling, and configuration, reducing manual work and preventing configuration drift.
  3. Boosts testing automation with tools integrated into CI/CD pipelines. Automated testing provides fast and reliable feedback on software quality. It catches bugs and regressions early, ensuring reliable software.
  4. Advances deployment automation. Deployment tools streamline and repeat software deployments to different environments. Automating tasks like code deployment, environment setup, and database migrations minimizes errors, guarantees consistent deployments, and enables rapid releases.

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DevOps provides the technical and cultural foundations for Agile teams to deliver software more efficiently, reliably, and in alignment with Agile values. This makes it an essential component of Agile development. One that is further enhanced by quality assurance.

Quality assured: the role of QA in DevOps

There’s no doubt that QA within the DevOps culture of continuous integration and deployment helps to ensure the ongoing quality of software releases. Especially as QA experts collaborate with development and operations teams to ensure that the software meets quality standards, is free of defects, and aligns with customer expectations in an efficient and timely manner.

But, not surprisingly, there are still challenges (and additional opportunities – more on that below) for QA teams within DevOps. One of the most significant is the need to “shift left” and be involved in testing and quality activities earlier in the development cycle, which requires adapting to faster development cycles and collaborating closely with developers to integrate testing and quality practices from the start.

This places additional stress on QA experts who must react faster while being increasingly tasked with building and maintaining robust automated testing frameworks (which involves acquiring proficiency in test automation tools, scripting languages, and continuous integration systems). When timelines matter, this can become a considerable issue.

Additionally, QA professionals must also work collaboratively with developers, operations teams, and other stakeholders. If cultures are opposed, this can severely impact development cycles.

Lastly, with frequent code deployments and configuration changes, maintaining consistent and reliable test environments becomes crucial.

But amid these challenges, there are many opportunities.

QA experts can contribute to early and continuous testing, collaborate with cross-functional teams, leverage automation and tooling, engage in continuous learning, and take ownership of end-to-end quality. By embracing these opportunities and overcoming challenges, QA experts play a crucial role in ensuring high-quality software delivery in the DevOps environment.

Crowdtesting within DevOps

In addition to what crowdtesting can bring to Agile development, it can also play a significant role in DevOps throughout the entire software development lifecycle. Here are just a few benefits:

  1. Faster Feedback: Crowdtesting brings diverse testers with various devices and configurations, allowing for quick issue identification and resolution in agile development.
  2. Scalability and Flexibility: Crowdtesting easily scales up or down based on project needs, accommodating frequent updates and releases, and ensuring testing coverage even during peak periods.
  3. Real-world Environments: Crowdtesting provides insights into software performance under diverse conditions, including network speeds, hardware configurations, and geographic locations, improving quality and user experience.
  4. CI/CD Integration: Crowdtesting seamlessly integrates into CI/CD pipelines, enabling continuous testing of each iteration, catching issues early, and reducing regression risks.
  5. User Feedback: Crowdtesting gathers feedback from real users, offering valuable insights on usability, functionality, and user experience, aiding decision-making, and feature prioritization.
  6. Localization and Internationalization: Crowdtesting helps test localized versions and internationalization support, incorporating language translations, cultural nuances, and regional requirements, ensuring a global user base and enhanced market reach.

This includes – with the right crowdtesting partner – the essential tools and integrations you need (in addition to any tools and services already being used, such as Azure DevOps) to ensure highly effective agile development, from being able to use REST-API if you’re developing networked applications, to exporting bug data directly to JIRA so you can easily track issues while managing your project.

But in this age of automation, how can crowdtesting compete?

The simple answer is that crowdtesting complements automation. Within DevOps, automation plays a crucial role in continuous integration, delivery, and also testing – especially for unit testing, integration testing, functional testing, and performance testing – but there are times when manual testing, including crowdtesting, remains relevant and beneficial.

Do you want a realistic way to assess the usability and user experience aspects of your software? Human crowdtesters can provide subjective feedback, identify user experience issues, and offer suggestions for improvement – all within real-world scenarios that automated tests may miss.

Crowdtesters also possess the creativity and intuition to perform exploratory testing, where they actively explore the software to uncover unforeseen bugs, usability issues, or edge cases.

The same goes for user acceptance testing, where a specific target audience evaluates the software against their specific needs and requirements. These types of testing require human intelligence and critical thinking skills that automation cannot easily replicate.

This is especially true when it comes to edge cases, unusual scenarios, and non-standard user interactions, which often require creative thinking. Manual crowdtesting can uncover potential issues that automated tests overlook.

But ultimately, it is the ability to test in diverse real-world environments, configurations, and geographical locations, where crowdtesting makes the biggest impact.

By leveraging both approaches, you can achieve a robust testing process that ensures software quality, usability, and a positive user experience.


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Crowdtesting Comparison

Crowdtesting and QA

While we’ve already spoken a lot about the benefits of crowdtesting within Agile and DevOps, it’s also worth taking a minute to see how it addresses the numerous challenges faced by QA experts.

Here are a few examples:

  1. QA teams often face challenges in achieving comprehensive test coverage across different platforms, devices, and configurations. Crowdtesting provides access to a large pool of diverse testers who bring their unique devices, setups, and expertise. This helps overcome the limitations of in-house testing resources, expanding the breadth and depth of test coverage.
  2. QA experts are often pressed for time, juggling multiple projects and tight schedules. Crowdtesting can help alleviate resource constraints by enabling parallel testing. It allows organizations to leverage a crowd of testers who can test simultaneously, providing rapid feedback and reducing time-to-market.
  3. Simulating real-world conditions for testing can be challenging within a controlled lab environment. Crowdtesting brings in testers from various geographic locations, each with their own network conditions, hardware setups, and usage patterns.
  4. Gathering user feedback is vital for QA experts to understand how the software is perceived and used. Crowdtesting allows testers to provide valuable feedback on usability, functionality, and overall user experience.
  5. Crowdtesting assists in developing and maintaining robust automated testing frameworks. With a large pool of testers, QA experts can utilize their expertise to build effective automated testing pipelines and integrate them into the continuous integration and delivery processes.

Crowdtesting for more Agile development

Incorporating crowdtesting into DevOps can be a transformative approach to enhancing software quality.

However, embarking on this journey requires a systematic and efficient process that needs careful planning and execution to maximize the benefits. By following a structured approach that aligns crowdtesting with agile principles, you can leverage the collective intelligence and agility of a diverse pool of testers. This enables rapid feedback, comprehensive test coverage, and the ability to address issues promptly – leading to higher-quality software and more successful agile development outcomes.

Let’s take a look at the challenges, opportunities, and best practices in getting this done!

Crowdtesting challenges for Agile Development and DevOps

Crowdtesting, while beneficial for Agile Development and DevOps, can present its own set of challenges when performed by organizations that have little or no experience in crowdtesting.

Here are several challenges (that we’ll take care of for you):

  1. Ensuring Effective Communication and Coordination

Having to deal with a distributed crowd of testers can create communication and coordination difficulties – especially across borders and in different time zones. Coordinating test cycles, providing clear instructions, and addressing questions or issues promptly become far more complex. And that’s in addition to sourcing the right testers!

  1. Managing and Integrating Feedback

Crowdtesting often generates a large volume of feedback (written, recorded, etc.) from diverse testers with varying perspectives and experiences – and managing and integrating that feedback into the development process can be overwhelming.

  1. Maintaining Security and Confidentiality

Sharing software applications and potentially sensitive information with a diverse group of testers has clear security issues, and ensuring the security and confidentiality of project-related data is critical.

  1. Addressing Potential Biases and Skill Gaps

While crowdtesting’s ability to bring a range of diversity can be advantageous, it may also introduce biases or skill gaps that can impact the quality and reliability of the testing outcomes.

Addressing these challenges requires initiative-taking planning, robust processes, and effective management of crowdtesting activities. Thankfully, we have you covered!

Crowdtesting opportunities for Agile Development and DevOps

Of course, with each challenge overcome, there’s a range of benefits to enjoy.

A significant one is the scalability and flexibility it offers, which ensures sufficient testing coverage even during peak periods, supporting agile development’s need for rapid iterations and continuous delivery.

Another benefit from leveraging the crowd is that you can receive timely and diverse feedback on the software under development – which allows for quick identification and resolution of issues, enabling faster iterations, and a reduced time-to-market.

Crowdtesting also provides access to various skill sets and perspectives. Testers bring their unique experiences, expertise, and backgrounds, resulting in a broader range of testing approaches and insights, which enhances the overall quality of the testing process and helps uncover a wider range of issues, leading to more robust software.

Real-world testing scenarios and broader device coverage are also substantial opportunities. Testers from different geographic locations and backgrounds can provide valuable insights into how the software performs in various real-world environments. This includes different network conditions, hardware configurations, and regional requirements. Broader device coverage ensures that the software is tested on a wide range of devices and platforms, helping to ensure your solution meets the expectations of a diverse user base.

Finally, crowdtesting enables enhanced validation through crowd intelligence. By harnessing the collective intelligence of the crowd, you can leverage the collective knowledge and creativity of a large group of testers. This can lead to the identification of complex bugs, unusual scenarios, and innovative testing approaches that may have been overlooked. The crowd’s intelligence complements the expertise of the internal development team, resulting in a more comprehensive and rigorous testing process.

Best practices for Crowdtesting in Agile development and DevOps

When incorporating crowdtesting into agile development and DevOps processes, it’s important to follow best practices to maximize the benefits and ensure seamless integration. Here are some to consider:

  1. Establish effective communication channels between the development team, your crowdtesting platform/provider, and crowdtesters. Clearly communicate the project requirements, objectives, and timelines. Foster collaboration by providing access to relevant project documentation, test cases, and bug-tracking tools. Include your crowdtesting platform/provider in some of your ongoing meetings and/or have regular syncs with them.
  2. Involve crowdtesters early in the development cycle to leverage their expertise and insights. By engaging them from the initial stages, such as requirements gathering and design, they can provide valuable feedback and proactively identify potential issues.
  3. Provide well-defined test cases and test scenarios to the crowdtesters (we can help). Clear instructions, expected results, and sample data help ensure consistent testing and allow for easier tracking and reporting of issues.
  4. Set up a feedback loop to receive regular updates on test results, issues found, and suggestions for improvement. Encourage iterative testing by incorporating feedback into subsequent test cycles to ensure continuous improvement!
  5. Make sure your crowdtesting partner can utilize automation tools and frameworks to streamline the execution of test cases and the generation of test reports. This can help reduce manual effort, increase efficiency, and ensure testing consistency.
  6. See that your crowdtesting partner can implement a robust bug-tracking system to capture, prioritize, and manage issues reported by crowdtesters (and that it links with your internal systems).
  7. Ensure that appropriate measures are in place to protect sensitive data and intellectual property. Work with a crowdtesting partner who can establish confidentiality agreements with crowdtesters, and who uses secure channels for sharing sensitive information related to the project.
  8. Actively seek feedback from crowdtesters and learn from their experiences to improve the testing process. Encourage testers to provide suggestions for process enhancement and share insights gained during testing cycles.

By following these best practices, you can effectively integrate crowdtesting into your Agile development and DevOps workflows!


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Success stories

From improved software quality and accelerated release cycles to enhanced collaboration and customer satisfaction, our case studies demonstrate the transformative impact of incorporating crowdtesting as an integral part of Agile and DevOps practices.

Here are just a few!

Going agile to drastically reduce test times

A global telecom company was developing a new version of their webmail app. On the surface that seemed simple enough. Until you looked at the huge amount of data that they had to deal with… about 24 million mailboxes, 3.6 million unique users, 50 million emails every day… and a lot more.

How crowdtesting helped re-prioritize product development

The problem:

Initially deciding to automate their end-to-end tests, they soon realized that approach wasn’t optimal – automating the tests consumed a significant amount of time and resources, which were crucially needed in other aspects of the development life cycle. They also had to address issues such as device and sim card availability, the absence of a robust testing infrastructure, and the requirement for testers who matched the target audience and specific needs of their diverse range of products.

Even moving from a waterfall to agile development didn’t help. With the project having to be split into sprints, the code becoming bigger and more complex, and regression testing being added, development time was simply taking too long.

The solution:

Recognizing the need to prioritize actual product development, they made the strategic decision to outsource their testing projects to us, and by doing so were able to free up valuable development resources. It also enabled them to see how their app worked on a much larger range of devices, to increase the speed of test setup and execution, and to receive unbiased, independent feedback on the app.

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Ensuring updates to apps don’t cause a breakup

A friendship app and a dating platform for over 50s both asked for our help when it came to a similar issue.

How regression testing helped ensure updates weren’t causing issues

The problem:

Ongoing updates to their platforms were negatively impacting their users’ experience. Virtually every time they worked on their website or mobile app, once released, there would be an unexpected result.

The solution:

Rather than put their resources and money into automated software testing, they turned to us to perform a regression test every two weeks. Whether a bug fix, a new update, a new release, or any other change, our crowdtesters – who directly reflected the actual users on their platforms and the devices and OSs they used – would quickly execute test cases to ensure that changes wouldn’t cause any issues once they went live.

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Bug hunting for a wide range of web products

A telecommunications company specializing in mobile, broadband, and other telecom services, had a bug problem with their different web products.

How bug bounty resolved a hard-to-replicate bug

The problem:

A low conversion rate caused by a hard-to-replicate bug in a specific area of their product! A bug that specifically affected people using Android Chrome and those using Apple’s Safari web browser. But how to catch the bug when any number of devices, in every possible situation and environment, could be impacted?

The solution:

Use the crowd and offer a bounty. Turning to our crowd of real-world testers – and their wide range of devices, OSs, and browsers – we provided clear instructions on the steps to follow and the devices/OSs to use while testing the problematic areas. As an additional incentive (largely to stay focused on those specific areas), we utilized our Bug Bounty service to reproduce the bug – which meant a bonus for those who managed to do it, and a happy client who only had to pay when the defect was found!

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Uncovering critical bugs through flexible crowdtesting

A BFSI client expected a simple test through their platform that became far more complicated.

How the flexibility of crowdtesting helped

The problem:

A recent collaboration with a BFSI company brought to light a testing scenario that initially seemed routine – assessing both private and business accounts. However, as the testing commenced, the discovery of critical bugs required swift resolution to ensure the stability and security of the BFSI platform.

The solution:

After many collaborative discussions, our testing team showcased adaptability and readiness for the challenges that emerged. This pause in testing also served as an opportunity to thoroughly scrutinize and enhance our client’s BFSI platform.

To find out more how crowdtesting can benefit your BFSI solutions, click here.

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Why is Crowdtesting the perfect match with Agile development?

Watch as our QA Lead David share why dev teams should integrate Crowdtesting into short sprint cycles, and how leveraging real user insights can help you efficiently develop the perfect product.

Welcome to the future of Agile and DevOps

Crowdtesting is a game-changer for the future of DevOps and Agile development.

By incorporating crowdtesting into the quality assurance process, you can enjoy faster feedback loops, scalability, flexibility, diverse testing environments, seamless integration with CI/CD, real user feedback, and improved localization and internationalization.

However, the challenges can’t be ignored. From ensuring clear communication, managing test case preparation, ensuring proper test environment setup, and addressing data security concerns – overcoming them requires effective collaboration, well-defined processes, and secure frameworks for sharing information.

By leveraging the diverse skills and perspectives of crowdtesters to uncover usability issues, perform exploratory testing, validate user acceptance, and test edge cases and unusual scenarios, you can cost-effectively build a dependable, secure, and more user-friendly solution.

Put simply, incorporating crowdtesting into Agile and DevOps workflows is essential for achieving continuous improvement and delivering high-quality software – specifically because it closely aligns with the principles of rapid iterations, continuous feedback, and user-centric development. By embracing crowdtesting as a valuable tool, quality assurance experts can also ensure that the software meets user expectations, drives customer satisfaction, and supports successful software deployment.

And that means you’ll be able to deliver superior software products in an increasingly competitive market.


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