Testbirds Blog
Welcome to Testing Reality – all the news about testing websites, apps and IoT applications
Customer Centricity – The Hero Behind Good Business
In today’s hyper-connected world, consumers expect a wonderful experience along every step of their journey with your business – and that you fully understand them and their needs. While it may sound like an impossible – even unfair – task, achieving this as best you...
CX for Superheroes | Interview with Laura Schulte
Ongoing lockdowns, social distancing, changing customer expectations. Right now, it seems like everything is hitting businesses hard. Keeping customers is essential, and this means embedding them at the very core of business operations.With the right customer-centric...
Open Banking – Building Trust That You Can Bank On
Trust is essential for open banking to realize its full potential. This is especially important as we quickly move toward an open-data economy where our financial information is increasingly shared between multiple, external parties. And ultimately, this is the true...
Business Reporter Article on Crowdtesting
How good are your customer experience capabilities? Are they meeting today's challenges? What about tomorrow’s? If you want to survive and thrive, they must. How do some companies get through the Corona crisis better than others? They follow a simple premise: Give...
The perfect blend: Omni-channel commerce and retail
"Great things are done by a series of small things done together."- Vincent van GoghThis past year has proven how vulnerable traditional retailers are to one simple thing: Not having people shop at their place of business.The coronavirus pandemic, combined with...
Crowdtesting ensures the success of your UX concepts
Only 20% of the problems found after the launch of a product are actual bugs. The rest are UX issues, most of which can be fixed before launch with crowdtesting.We've already covered what happens when you disregard UX in your product development in the article "Why UX...
Why UX is important for your business
Have you ever added things to your online shopping cart, started the checkout process, and then abandoned it because it was too complicated? Or have you suddenly started to feel unsure of whether the store was trustworthy? Then you already know how important user...
New Year, New Challenges
The last year has brought major change for all of us – for companies as well as for private individuals. I don't think I need to tell you any more about the reasons at this point. We’re all well aware of them. But some industries have felt the changes particularly...
Covid-19 And Its Impact on The Retail And Ecommerce Sectors
December 2019.Business as usual. Streets full. Christmas parties in full swing. Shops crowded. The economy looks good. Unemployment’s low. What could go wrong? Everything, as it turns out. As of December 2020, the world has been in (and out of) lockdown for 10 months....
A Challenge: Covid-19 And Its Impact on The Insurance and Banking Sectors
What we once considered normal is over. The ongoing coronavirus crisis has created instability, volatility, and uncertainty throughout the world. Its impact on the global economy has been immense – and its knock-on effects will take time to discover."We're recovering,...
Mystery Shopping – Three Use Cases
Especially in the retail e-commerce sector, it’s important to keep an eye on the customer experience from start to finish. Quality standards must be reflected in the brick-and-mortar and the online store, but also, in customer service.The interaction of online and...