Testing Chatbots & Virtual or language Assistants
Optimise the capabilities and usability of your chatbot or virtual or language assistant with the help of our cloud and crowd technologies
HOW TESTBIRDS SUPPORTS YOU IN OPTIMISING YOUR CHATBOT?
Exact selection of your target group from more than 300,000 crowdtesters from all around the world
Assistance in determining the functionality of a bot or assistant by aid of target group-specific surveys
Comprehensive language ability testing under real-world conditions
Take the quality of your chatbot or virtual assistant to the next level!
Chatbots and virtual assistants: the new Jack-of-all-trades
Applications that process natural language are in vogue
Language assistants like Siri or Alexa have long since become indispensable in everyday life. However, language assistants are not only practical, everyday helpers on the smartphone, but together with text-processing chatbots, play an increasingly important role in the area of customer service and in-house information processing.
New applications require continuous optimisation
Nevertheless, along with the rapid spread of voice processing applications, users’ expectations of these technologies are growing: Information has to be delivered correctly and quickly, and the interaction should feel as intuitive and natural as possible. A specific challenge is the syntactic variety of our language. Unfortunately, the technology used in this field is still in its infancy. While language training can be done partially automated with the aid of machine learning, optimizing such applications still requires manual training.
What types of chatbots and language assistants we test
Virtual assistants as customer service
Customer service chatbots and language assistants need to deliver information quickly and accurately to customer inquiries. The more humanoid the application behaves, the better the user experience. Special challenges are the fields of small talk and handling abusive language. Since there is no subject-specific base of information for these areas, this limits the language training, the training of the bots is expensive.
Virtual assistants as ordering systems
Chatbots and language assistants can also be used as ordering systems for webshops or apps to support on reducing cost or optimising user experience. Customers can make reservations and bookings or buy products by using the application. In order to this, chatbots and assistants must be able to recognize and correctly assign the provided input such as personal information, product, payment and booking information.
Chatbots as an internal information and communication system
Chatbots are increasingly being used for internal corporate communication. A well-integrated chatbot can be used by employees as a central and intelligent tool for retrieving information e.g. from a companies intranet. What is essential is the simple and intuitive operation of the bot as well as the correct linkage with internal information storage
Language assistants as everyday helpers
Language assistants can help ease the daily lives of their users. These assistants function, for example, as appointment managers, shopping assistants, fitness and health assistants or as a smart home interface. To achieve a satisfying user experience, a comprehensive language training must be executed. Additionally, an error-free information storage and processing has to be ensured.
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Arvato / Bertelsmann
TE: Chatbot & Virtual Assistant Testing
“Testing a chatbot implicates special requirements that could be met thanks to the use of crowdtesting. Of course, we appreciate the positive feedback from the testers, and their recommendations that are at least as important to us. They allow us to further optimize the app and finally offer our end users a product that has been designed and developed according to their needs.”
Jan Kittel, Senior IT Project Manager @ arvato bertelsmann