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Digital Thinkers Forum

In the fourth edition of the Testbirds Digital Thinkers Forum on June 30, 2022 we learned how to provide a holistic customer experience in a future of NFT communities, VR, and the metaverse.

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Event Overview

The Future of Digital Customer Experience

In his keynote, he explored how new technologies like voice assistants, virtual and augmented reality (VR and AR), non-fungible token (NFT) communities, and the metaverse will change the digital marketing landscape. In addition to that, Björn shared insights on how marketers and customer experience (CX) experts can prepare for this future and continue to provide holistic CX.

Björn Radde
Keynote Speaker

Björn Radde

Björn Radde is Vice President Digital Experience at T-Systems International and is responsible for all digital marketing touchpoints such as T-Systems’ website, social media channels, and digital marketing campaigns. He also leads the social selling program, the innovation centers, and the Chief Tomorrow Officer program.

Björn is an expert in digital marketing and social media and publishes articles and books regularly. He was recognized by the New York Marketing Association as a forward-thinking marketer.

Insights and takeaways

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Revisit key sections from the Digital Thinkers Forum and take away valuable insights about the topics of augmented reality, virtual reality, digital signage, NFT communities, voice assistants, and customer experience in the metaverse.

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Check out our previous Digital Thinkers Forum

Read about the first three editions of our Digital Thinkers Forum.

Watch the highlight videos and hear from our renowned speakers themselves!


with Steven van Belleghem


with Laura Fleming Schulte and Barra O’Leary


with Julius van de Laar and Gerriet Danz

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