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Remote Usability Videos

What exactly do end users think about a digital product and how do they behave while using it? With remote usability videos you get a detailed insight into your users' thoughts. Every step is recorded on video and testers narrate what goes through their heads during usage. The ultimate user experience solution! 

The challenge: Does the user agree with your menu choice? 

In software development, the main focus lies on creating clear and user-friendly products. However, it’s extremely difficult to predict what your target group thinks, especially when creating complex applications. It’s getting harder and harder for development teams to take the perspective of end users into account due to operational blindness. What seems to be logical during the conceptual phase might be counterintuitive for consumers upon release. While software might be perfectly functional, what your target group thinks about the navigation structure remains unclear. An external view is necessary, because even the best features of a product are useless if they are too difficult to use.

The solution: An in-depth look into the mind of a tester! 

The crowd turns on their cameras for you, if you wish to know every detail of the testing process. By using the think-aloud principle, your testing group performs various use cases and narrates what they have on their mind while doing so. This is how you get an insight into what your target group thinks about your user interface and how fast they find their way to the core features of your product. Every hesitation or search for a button or area of the menu is recorded. You have the opportunity to track every single move of our testers as they test your product. For this crowdtest, a group of testers is selected based on the characteristics of your target group. With more than 60 demographic criteria to select from and over 100,000 registered testers, you can peer into the minds of your exact consumers as they test your website, online shop, game, smart device, among much more.

The Benefits of Remote Usability Videos

  • Over 150,000 registered testers worldwide
  • Target-group specific selection of testers based on 60 characteristics
  • Testing under real conditions with no artificial environments
  • Unbiased honest feedback from your target group
  • Live tracking of the test progress on our platform, the “nest”
  • Individual test design according to your personal test scope
  • Experienced project managers support and give you recommendations for further actions

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How it looks in practice

A game developer wants to learn more about the usability of their latest strategy game. With Testbirds’ help, a test design is created that consists of several use cases that guide 20 testers from different European countries while they play the new game. The testing group contains gaming professionals as well as testers without any previous gaming knowledge. After performing the test, the client receives uncut videos as well as an overview about the results gathered.

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