Remote UX & QA Testing

Get valuable feedback for your digital product – no matter where you or your customers are located.

What is remote testing?

Remote testing is pretty much what it sounds like – testing but remotely. Test participants work from home, usually part-time as a way of getting some extra income. For both quality assurance and usability/user experience, you can use our Crowd to find out where your digital product already impresses and where it has areas of improvement. 

400,000 people across the world are ready to test your website, app, chatbot, IoT device, or any other digital product. By putting your product in the hands of our Crowd, you get relevant feedback on its intended usage, from its intended environment.

What can you do with remote testing?

Test whatever you want, wherever you want, and with whoever you want

We test literally any digital product – even if it’s an entirely new concept. Throughout all industries and all phases of development, we have the ability to run all types of test cases. No matter if you’re in early, middle, or late stages, we can help you with QA testing or usability testing

In our Crowd, you can reach target audiences all over the world and with all kinds of devices, like smartphones, computers, media players, fitness trackers, drawing tablets, and more. The majority of our Crowd are regular users, not professional testers. This means that you can test your product with the actual people who will be your customers. The feedback they give is highly valuable as it will allow you to tweak your product to the specific wants and needs of your customers and potential customers.

Try out your product in the real world – in our virtual usability lab

Running tests in a usability lab will only get you so far. If you want your product to work exactly as intended, you need to put it to the test in the real world – before it reaches consumers. Remote testing allows you to test in real environments, with real users and real devices. Rather than having to purchase devices for a usability lab, you can simply make use of the multitude of devices that already exist in our Crowd. Not only is this cheaper and easier, but it also gives you a greater variety of testing devices and scenarios.

For certain products, there might be a need to validate and evaluate connections between the analog and digital world. With remote UX testing, you can make sure that your user experience works as it’s supposed to, taking the environment of use into consideration as well – such as network stability, user preferences, or local demographic differences.

Save time and in-house resources

Running a remote usability test or bug test lightens the pressure on your internal teams and resources. Instead of the time-consuming process of preparing an in-house test with QA engineers, testers, different devices, and so on, you can hand over your testing project to us and our Crowd. We already have the users and devices you need, and they’re available on-demand. 

Before being invited to any test, we’ve onboarded and qualified our testers. We ask participants to complete an entry test when they join our platform, so they know how to perform remote user testing and what is expected of them. The testers conduct tests on their relevant device(s) and hand in their feedback on our platform, through their regular web browser. 

Whatever you want to test, we provide testing services within Quality Assurance, Usability and UX, as well as our Testbirds Exclusives for distinct requirements and particular use cases, providing full testing coverage or specialty support. For each project, our project managers adapt to your level of involvement, handle the project setup and execution, and put together a detailed final report. In short – we manage the project, you get the results.

Remote testing in 3 easy steps

Start your QA or UX test with your desired target group

Your target users test your product on their own devices

Our project managers deliver your user feedback and a final report

“With the support of Testbirds and the members of their crowd of testers we were able to detect critical errors and bugs which we had never located within hours before launch. […] We were also impressed by Testbirds’ flexibility and their ideas regarding tester recruitment.”

Jann Kirchhoff

Product Success Manager Connected Ride Digital Services & Apps, BMW Motorrad

“Testbirds helps us deliver more customer-friendly websites and keep them customer-friendly (…) Testbirds offer their testing solutions with the same flexibility and agility, which made us decide to embed their testing services continuously into our development cycle.”

Corny van de Wal

Team Manager Shop Development & Production, OTTO

“The communication between Telekom, Testbirds and the client development department was very helpful. With the aid of Testbirds we were able to identify and fix bugs as well as gather deep and direct feedback from our customers, which we wouldn’t have found otherwise.”

Michael Gater

Service Launch Manager, Deutsche Telekom

OUR TESTING EXPERTS ARE HAPPY TO HELP

Harry

Harry

Solution Consultant QA & UX

Do you have questions about remote testing? Would you like to have more information on how we can help you make your digital products even better? Just send us a message, one of our Solution Consultants will be happy to get in touch with you.

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