Crowdtesting in the online gambling industry

Our client wanted to ensure that their global users could navigate secure, user-friendly, and efficient payment processes. With transactions happening around the clock, it was essential to deliver a smooth experience for deposits and withdrawals while meeting diverse regulatory requirements across different regions.

To address these challenges, we engaged our crowdtesters from various target markets to simulate typical transactions by depositing and withdrawing money, just as typical users would.

Through our testing, we evaluated a wide range of payment service providers and alternative payment methods (APMs) tailored to specific countries. This allowed us to identify which options provided the fastest and most reliable transaction processing.

We also focused on assessing the users’ journey with payment gateways. Our crowdtesters offered detailed feedback on the entire process—from initiating a payment to receiving confirmation—helping us identify any potential pain points that could lead to user frustration or drop-off.

By ensuring compliance with regulatory standards and smoothing out any potential friction points, we enabled our client to deliver a payment experience that users can trust and enjoy—keeping them coming back for more.

From complete prohibition to minimal regulations, the legal landscape in the online gambling industry varies significantly across different countries, states, and jurisdictions. One thing is certain: identifying whether a potential gambler is in a permissible area is essential for compliance. Enter geofencing—a game-changer for iGaming platforms and the focus of our latest project with a client eager to assess this technology’s accuracy.

We tested their platform’s ability to detect and prevent attempts to bypass geolocation checks using VPNs or remote access software. The goal? To ensure that only users physically present in allowed regions could access the gambling services.

To achieve this, we engaged real users from various target regions, tasking them with crossing from restricted areas to permissible ones (such as moving from New Jersey to New York) to measure the accuracy and reliability of the geolocation technology.

Additionally, our testers provided feedback on the user experience related to geolocation checks, assessing whether the process was as seamless and unobtrusive as possible for legitimate users while still enforcing stringent security measures—a win-win!

Thanks to our diverse global community, we helped our client fine-tune their geolocation accuracy and reliability, making their platform a trusted choice in the online gambling market.

The gambling market is booming, making it a fiercely competitive environment. In this high-stakes game, a smooth and compliant registration experience can make the difference between securing a loyal customer and losing them to frustration or distrust.

Our client faced the challenge of balancing strict compliance measures with a reliable, error-free registration system. They needed to verify that their platform could accurately authenticate players’ ages, IDs, locations, and bank information while integrating smoothly with third-party KYC (Know Your Customer) solutions.

Our QA testing approach involved real-world simulations where testers attempted to create accounts using both valid and invalid data. This allowed us to confirm that legitimate users could register without hassle while identifying and blocking underage players, fraudulent cases, and users from unauthorized regions.

The results? We helped our client maintain a robust, compliant registration system that lets verified players jump straight into the action.