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Do you need usability feedback and you need it fast? Get detailed
insights into your users’ thoughts – no matter where they are.

Advantages

Remote usability videos - your advantages

In the field of user experience research (UX research) Remote Usability Videos are unmoderated remote usability tests where participants and facilitators are in different locations. If you’re facing a tight timeframe, limited resources, or need a lot of testers or testers from all over the world – remote usability testing is especially useful.

Gain insights from the thoughts of your target group
Save time and costs by testing remotely
Get access to testers all over the world
Let our experts prepare detailed use cases for your video
The Challenge

Create truly user-centered products

In software development and user experience design, the main focus lies on creating clear and user-friendly products. However, it’s extremely difficult to predict what your target group thinks, especially when creating complex applications.

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UX has now become much more than a buzzword in the banking and finance industry

It doesn’t matter whether we’re talking about mobile banking apps, digital insurance advisors, or optimized application routes. At the end of the day, every digital service in the banking and finance sector can be assessed according to three criteria that are always valid: Does it work? Is it easy for customers to use? Is it secure? Therefore, in terms of testing those digital services, we’re talking about the areas of Quality Assurance (QA), Usability & User Experience (UX), and Security.

In the area of QA, our wide range of testing services ensures that your digital product works flawlessly and without problems. In the financial sector especially, a non-functioning product quickly reflects on your overall image and thus on your brand.

The same applies to data security. It’s not only following the introduction of GDPR that consumers have a fine feeling for their data and its protection. In the banking and finance industry, where you’re dealing with highly sensitive customer data on a daily basis, security is a top priority. It would be disastrous if data were to become public due to a bug or a hacker attack.

UX has now become much more than a buzzword in the banking and finance industry. More and more customers use online and mobile services, and for many people, going to a bank branch or insurance agent has become an anomaly. This makes it even more important to design a digital product that your users can understand and use easily. After all, the conversion rate and, ultimately, your revenue depend on it.

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The Solution

An in-depth look into the mind of your customer

The Crowd turns on their cameras for you, so you can see every detail of the testing process. By using the think-aloud principle, your test group performs various use cases and narrates what they have on their mind while doing so.

Show more

UX has now become much more than a buzzword in the banking and finance industry

It doesn’t matter whether we’re talking about mobile banking apps, digital insurance advisors, or optimized application routes. At the end of the day, every digital service in the banking and finance sector can be assessed according to three criteria that are always valid: Does it work? Is it easy for customers to use? Is it secure? Therefore, in terms of testing those digital services, we’re talking about the areas of Quality Assurance (QA), Usability & User Experience (UX), and Security.

In the area of QA, our wide range of testing services ensures that your digital product works flawlessly and without problems. In the financial sector especially, a non-functioning product quickly reflects on your overall image and thus on your brand.

The same applies to data security. It’s not only following the introduction of GDPR that consumers have a fine feeling for their data and its protection. In the banking and finance industry, where you’re dealing with highly sensitive customer data on a daily basis, security is a top priority. It would be disastrous if data were to become public due to a bug or a hacker attack.

UX has now become much more than a buzzword in the banking and finance industry. More and more customers use online and mobile services, and for many people, going to a bank branch or insurance agent has become an anomaly. This makes it even more important to design a digital product that your users can understand and use easily. After all, the conversion rate and, ultimately, your revenue depend on it.

Show less
Get in touch

Do you have questions about our Usability & UX study?

Would you like to have more information on how we can help you make your digital products even better? Just send us a message, one of our Solution Consultants will be happy to get in touch with you

Details of remote usability video

What is a Remote Usability Video?

Testers can conduct the test whenever they want and wherever they are, as they use their own devices to conduct the test.
Since there’s no opportunity to help or interact with the testers if they struggle with a task, it’s especially important to prepare detailed test cases for this kind of user research.
Testers will then conduct the given tasks and record themselves while doing so. Using the think-aloud method they describe what they see, whether they like it or not (and why), and explain if something confuses them and why.
When you analyze the usability video afterwards the testers thoughts and actions are comprehensive and clear.

Testers can conduct the test whenever they want and wherever they are, as they use their own devices to conduct the test.
Since there’s no opportunity to help or interact with the testers if they struggle with a task, it’s especially important to prepare detailed test cases for this kind of user research.
Testers will then conduct the given tasks and record themselves while doing so. Using the think-aloud method they describe what they see, whether they like it or not (and why), and explain if something confuses them and why.
When you analyze the usability video afterwards the testers thoughts and actions are comprehensive and clear.

Insights

We provide you with the latest insights from the world of crowdtesting

Stop guessing if your product meets your users' expectations and start making decisions based on facts.

Money2020 USA 2022
Banking / Financial Services & Insurance

Betting big on payment journeys and the metaverse

Power play
Energy & Utilities

Powering the future

Conversion Rate Optimization
Quality Assurance

What is Conversion Rate Optimization (CRO)?

Banking / Financial Services & Insurance

Building resilience in
a time of change

10 Years of Testbirds logo
About Testbirds

10 Years of Testbirds

IBC2022 Event
Broadcasting & Media

Premiering at IBC2022 – Testbirds

Our other services

Powered by crowd-sourced testing: Challenge bugs and performance issues with our QA services

Every sector has its own specific testing needs. Therefore a target-oriented strategy is necessary, which is individually tailored to the client, his requirements, and the test object.

Bug Bounty

Regression Testing

Load & Performance Testing

Structured Bug Testing

Localisation Testing

Test Case Creation

Lorem Ipsum

Lorem Ipsum: Testbirds USPs

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