Case studies and whitepapers
Read our customer success stories and gain valuable insights into how we do business – and how we can also help you.
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Testing is our passion and through our innovative crowdtesting services we strive to ensure that all of our clients release the best digital product possible. Our case studies show how.
We also have an extensive range of whitepapers, information sheets, and guides that you can download – where you’ll discover more about the value of testing, the many challenges, and opportunities within the digital world, how to best reach your audience, and much more.
Devices: Desktop (Windows / MAC) Software: Website vfl-wolfsburg.de Usecase: Crossbrowser Tests (Safari, Chrome, IE, FF) / Usability
TestersNumber: 2 Age: 18 – 59 Nationality: DE
Football 2.0: Testbirds tests www.vfl-wolfsburg.de
German Bundesliga club VfL Wolfsburg had its website recently reviewed by Testbirds for user experience and bugs through different use cases. Oliver Gliß, Webmaster VfL Wolfsburg, is very happy with the results of the test: “Due to the comprehensive feedback we received from Testbirds, we gained a good understanding and interesting overview on how things stand regarding the visual and functional operability of our web services. The outcome helped us to have a successful start to the second half of the season.“
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Devices: Smartphone OS: Android / iOS Software: Veon App
TestersNumber: 40 Age: 18 – 45 Nationality: Russia, Pakistan
VEON – An A/B Comparison Study
VEON, one of the world’s largest Telco companies, invested in an A/B comparison study on the user interface (UI) for their new app with Testbirds, using a group of 40 participants based in Pakistan and Russia that matched VEON’s target audience. The results of this A/B comparison study were used to determine which UI version (A or B) was more engaging for VEON’s target audience. Real world testing with native testers ensured that the app was well received in VEON’s target markets: Russia and Pakistan.
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Devices: Desktops, tablets and smartphones Software: Website Sueddeutsche.de Usecase: Crossbrowser / Crossdevice Tests
TestersNumber: 51 Age: 18 – 60 Nationality: DE
Süddeutsche.de tests their digital channels with Testbirds
Süddeutsche.de is one of the largest national news channels in Germany. Testbirds was commissioned to test the usability of the website for both desktop and mobile Internet, compared to other national news channels. “The test results gave us very good indications of what we need to attach special importance to in further development,” says Johannes Vogel, Managing Director Süddeutsche Zeitung Digitale Medien GmbH.
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Devices: Desktops, tablets & smartphones Software: Webshop sport-bittl.com
TestersAge: 21-49 Gender: 57% ♂ / 43% ♀ Nationality: DE Skills: Passion for sports
AchievementsTotal Bugs: 45
Sport Bittl: Sports enthusiast crowd helps to release a webshop
Sport Bittl has been firmly established among the well-known sports shops in Munich for decades. To ensure that the Munich sports dealer can continue to fulfil its customers’ wishes at the usual level while shopping online, the shop has been redesigned at www.sport-bittl.com. Prior to the release, the new webshop needed to be tested by representatives of the target group, so Sport Bittl chose to do a crowd test with Testbirds. In the context of a so-called BugAbility™ study, the focus was to find functional bugs in the beta version of the webshop as well as to get feedback about its usability.
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Devices: Desktops, tablets and smartphones Software: Extranet GLORIS Use case: Crossbrowser Tests
TestersNumber: 10 Nationality: DE
Rohde & Schwarz tests its extranet with the help of Testbirds‘ Crowd
Rohde & Schwarz provided a new extranet for its sales and service employees as well as business customers. “Due to limited internal resources besides high time pressure, crowdtesting was the ideal solution for quality assurance. In order to avoid bad impressions, we didn‘t want to include our own employees during this development stage”, says Michael Söhner, Program Manager Extranet, Rohde & Schwarz.
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OS: iOS, Android Software: Qobuz App
TestersNumber: 16 Age: 20-59 Nationality: FR, DE, USA
How Qobuz uses crowdtesting to meet customer demands for quality
Qobuz provides its customers with high-quality music streaming and editorial content to go with it. Ensuring that the experiences in their apps match the quality their customers expect from their listening experience is a process of improvement that Qobuz takes seriously and that puts them at the forefront of streaming services.
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Devices: Desktops, tablets and smartphones Software: Webshop
TestersNumber: 116 Nationality: NL
AchievementsTotal Bugs: 249 Critical: 2 High Prio: 35 Medium Prio: 98 Low Prio: 114
How e-retailer OTTO optimises its webshops through crowdtesting
Otto BV is one of the largest companies within the internationally operating Otto Group, an established organisation with a long history in home shopping. OTTO is extremely content with the crowdtests that Testbirds has conducted. This e-retailer’s comprehensive webshops are produced by teams in an international setting. Through crowdtesting, OTTO not only received feedback on issues, but also positive confirmation that their channels work well for customers in the Dutch market. This testing approach is regarded as a cost-efficient one by the company.
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Devices: Smartphones & Tablets (Android, iOS), Desktop, Smart-TVs Software: Multiscreen VOD platform „nexxCANVAS“
TestersNumber: 58 Age: 19–69 Gender: 81% ♂ / 19% ♀ Nationality: German Target group: end users news magazine
nexx.tv: Three Bug Tests for High-class Media Centres
A quick and easy realization of video media centres – that’s what the nexx.tv GmbH offers with its multi-screen video-on-demand platform “nexxCANVAS”. The company developed a video media centre for a national German news magazine, which is available as a responsive website as well as apps for smartphones, tablets and smart TVs. To make sure that the media centre runs error-free on all relevant devices, nexx.tv conducted an Exploratory Bug Test with Testbirds. “For us it was very important that the media centre is tested on as many devices as possible to offer the end-users a first-class video experience”, says Urszula Styrczula, Customer Care Manager at nexx.tv.“
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Devices: Desktops, tablets & smartphones Software: webshop
TestersNumber: 148 Age: 30-50 Gender: 60% ♂ / 40% ♀ Nationality: NL
How Landal GreenParks uses testing to optimise the guest experience
The outcomes of the tests have helped Landal avoid mistakes with its e-commerce platform and to develop new features that correspond with the wishes of its target audience. Some unexpected test results were also remarkably helpful. Swinnen adds: “In this way, we spot errors in a timely fashion, allowing us to avoid issues that have a negative impact on our conversion rate.”
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Devices: Desktops, tablets & smartphones Software: Online shops Keller Sports & Keller x
TestersNumber: 10 Age: 27-39 years Gender: 50% ♂ / 50% ♀ Nationality: DE Skills: Sports and fashion affinity
Customer journey testing of the KELLER online shops Keller Sports and Keller x
The Munich-based company KELLER is Europe’s leading premium provider, in the digital space, for sports and lifestyle articles and presents itself as a one-stop shop for products, content, and services for an active life. The company’s brands include the online stores Keller Sports and Keller x, as well as the app Keller sMiles. KELLER has already won several German Design Awards and Shop Usability Awards for its online stores – this pioneering position was further expanded with the help of Testbirds. With crowdtesting, Testbirds supported KELLER in its vision to create unique digital experiences derived from data-based insights.
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OS: Android, iOS Software: interhyp App
TestersNumber: 20 Age: 30-50 Gender: 60% ♂ / 40% ♀ Nationality: DE Skills: private property interest
Home loans in the digital age: Interhyp uses mobile app testing
Making the dream of owning your own property come true is the business of Interhyp AG from Munich. To attend to their customers, the company offers an app among other services. With this app, clients get easy and transparent guidance for the process of applying for a home loan. It’s important that such an app is easy and comfortable to use. Testbirds offers clients the service of conducting remote interviews with crowd testers. With this service, companies can talk to a tester via video conference while they test the app. The tester can directly answer the client’s questions and give reasons why they would, for example, alter the design of an element.
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OS: Android Software: immowelt.de App
TestersAge: 20-50 years Gender: 74% ♂ / 26% ♀ Nationality: DE, AT, CH Skills: Interested in real estate
immowelt.de optimizes its mobile Android app with Testbirds
Visitors of real estate portals such as immowelt.de are only two or three clicks away from the apartment of their dreams – but it is also only one click to get to another portal. If the user doesn‘t like the design, the interface is not sufficiently intuitive, or the presentation is not clear enough, it is highly likely that customers will change to another provider. Markus Teschner, Head of Product Management at Immowelt AG makes clear, “that high-quality usability tests are crucial for customer loyalty.”
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OS: Android, iOS Software: Generali Mobility-App
TestersNumber: 27 Age: 20-59 years Gender: 74% ♂ / 26% ♀ Nationality: DE, AT, CH Skills: Software QA
The Crowd helps improving the Software: Testing the Generali Mobility App
The test consisted of three consecutive parts: first, the participants got navigated through the key masks of the application by following four use cases. For example, driving a certain distance by both their car and by public transportation or by foot. In a second part the testers had to give detailed feedback about their experience by answering ten open and closed questions and in the final step they were asked to independently and exploratively search for bugs by themselves.
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IoT: ComfyLight Smart Bulb OS: Android / iOS Software: ComfyLight App
TestersNumber: 21 Gender: 61% ♂ / 38% ♀ Skills: 50% technically unskilled, 50% interested in technology
AchievementsTotal Bugs: 42
Crowdtesting with the Internet-of-Things: Quality and usability put to the test
An innovative home security solution that not only detects burglary, but actively protects your home – that’s ComfyLight, a smart light bulb. However, before the Internet of Things (IoT) application was ready for the market, it should be thoroughly tested. In the first test phase, the usability, user interface and comprehensibility of the first ComfyLight app were tested for both Android and iOS. The second phase included an End-to-End BugAbility™ study. The Android and iOS app was tested in combination with the intelligent light bulb.
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OS: Windows Software: Celonis Process Mining
TestersNumber: 20 Age: 18-43 Gender: 70% ♂ / 30% ♀ Nationality: DE, USA, FR, NL Skills: Finance, Controlling, IT
Swarm Intelligence for Development: Crowdtesting at Celonis
Analysing and optimising business processes with artificial intelligence – that is what the process mining software by Celonis does. The further development of the software platform focuses on high speed in terms of innovation as well as ensuring it runs without bugs and is user friendly. This motivated Celonis to perform a crowdtest with Testbirds. Previously, the company only tested internally with their own employees. When doing this most enterprises face the issue of institutional blindness.
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OS: Android, iOS Software: BMW Motorrad Connected App IoT: BMW R 1250 GS, BMW R 1200 GS (incl. Connectivity)
Testers AchievementsOptimized customer experience Creation of a dedicated tester community Optimized real world cross-device testing
End-to-End Testing of BMW Motorrad‘s Connected App
The BMW Motorrad Connected App opens a world of possibilities for its users when it comes to navigation, ride tracking and accessing vehicle data during and after a motorbike tour. The app connects to motorbikes via Bluetooth and shows the features on the motorcycle’s TFT-Display. Throughout this process, interaction between the app and motorcycle hardware is the biggest consideration.
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Devices: Desktop, Smartphone OS: Windows & Mac, Android & iOS
TestersNumber: 21 Age: 20-59 years
AchievementsComparison live site and prototype Optimised visual representation of the products in the webshop Improved customer satisfaction
Better Webshop with Beter Bed
Beter Bed and Testbirds work together on a regular basis, to make sure that Beter Bed’s digital platforms work like a dream. Recently, the menu structure of their prototype was compared to the existing website structure. Testers were also asked to give their opinions on a new part of the website dedicated to advice and inspiration.
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IoT: Camera, motion detector, two contact sensors OS: Android, iOS Software: ednet. home
TestersNumber: 23 Age: 19-53 Gender: 85% ♂ / 15% ♀ Skills: interest in technology
A Secure Feeling: Smart Home Solution ednet by Assmann tested
Always knowing if your home is secure is what ”ednet. smart home Starter Kit Security “ by Assmann Electronic does. The company conducted an End-to-End/BugAbility™ to optimise the smart home solution before the product launch. The test was conducted under real conditions in testers’ homes. For the study, 23 crowd testers from Testbirds searched for functionality and usability issues.
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OS: Android, iOS Software: Automotive App with Chatbot
TestersNumber: 35 Nationality: DE / US Net. Income: +100.000€ Skills: car owner, local dialects
AchievementsOptimisation of speech recognition, Bugfixing
The global crowd tests a chatbot for cars
Together with a leading German car manufacturer, Arvato has now developed a solution concept for the digitization of the content of operations manuals. The special thing is that the information is not only available digitally in the form of an app, but can also be reproduced by a virtual assistant, a so-called chatbot, that communicates with the user. In order to find out if the chatbot fulfills the requirements of the target group, Arvato commissioned the Munich-based testing specialist Testbirds to thoroughly assess the chatbot
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Devices: Desktops, tablets & smartphones Software: airline-holidays website
TestersNumber: 20 Age: 19-53
AchievementsConversion-Rate-Optimization Layout & Design Optimization
Continuous Testing with airline holidays
Airline holidays is an online travel agency that offers a combination of flights, hotels, travel insurances, and rental cars as package holidays. Because airline holidays’ daily business is one hundred percent based on direct online sales, the company needs to make sure that their website works perfectly. To ensure this, airline holidays professionally tests their website with Testbirds on a regular basis. A testing concept that convinced the management board right away. André Kollmeyer, Managing Director of airline holidays, explains what characterizes the Testbirds concept: “The combination of large-scale crowdtests, small but excellent usability tests or the middle course, the so-called BugAbility study”.
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OS: Android, iOS Software: ACE App
TestersNumber: 32 Age: 17-57 years Nationality: DE Skills: different experiences in quality assurance
AchievementsConversion-Rate-Optimization Layout & Design Optimization
ACE puts their app to the test
The ACE Auto Club Europe (ACE) is the second largest automobile club in Germany with more than 630,000 members. In order to continuously improve its’ digital offer and meet the needs of its members and users, the ACE commissioned the Munichbased testing specialist Testbirds to test the ACE app for Android and iOS in several test runs, including the search for technical errors and limitations of usability. The testing began with an explorative bug test and was followed by a test run with Remote Interviews.
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