Case Studies and Whitepapers
Read our customer success stories and gain valuable insights into how we do business – and how we can also help you.
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Retail / E-commerce: The frictionless customer journey
Automotive: The future of the digital in-car experience
The future of telecommunications
The top 10 customer experience trends to focus on in 2022
BFSI: The financial industry in a forever changed world
IoT, connected devices & manufacturing: The sum of its parts
Streaming devices and media broadcasting: The show must go on
See our client projects
Testing is our passion and through our innovative crowdtesting services we strive to ensure that all of our clients release the best digital product possible. Our case studies show how.
We also have an extensive range of whitepapers, information sheets, and guides that you can download – where you’ll discover more about the value of testing, the many challenges, and opportunities within the digital world, how to best reach your audience, and much more.
Devices: Desktops, tablets & smartphones Software: airline-holidays website
TestersNumber: 20 Age: 19-53
AchievementsConversion-Rate-Optimization Layout & Design Optimization
Continuous Testing with airline holidays
Airline holidays is an online travel agency that offers a combination of flights, hotels, travel insurances, and rental cars as package holidays. Because airline holidays’ daily business is one hundred percent based on direct online sales, the company needs to make sure that their website works perfectly. To ensure this, airline holidays professionally tests their website with Testbirds on a regular basis. A testing concept that convinced the management board right away. André Kollmeyer, Managing Director of airline holidays, explains what characterizes the Testbirds concept: “The combination of large-scale crowdtests, small but excellent usability tests or the middle course, the so-called BugAbility study”.
OS: Android, iOS Software: Automotive App with Chatbot
TestersNumber: 35 Nationality: DE / US Net. Income: +100.000€ Skills: car owner, local dialects
AchievementsOptimisation of speech recognition, Bugfixing
The global crowd tests a chatbot for cars
Together with a leading German car manufacturer, Arvato has now developed a solution concept for the digitization of the content of operations manuals. The special thing is that the information is not only available digitally in the form of an app, but can also be reproduced by a virtual assistant, a so-called chatbot, that communicates with the user. In order to find out if the chatbot fulfills the requirements of the target group, Arvato commissioned the Munich-based testing specialist Testbirds to thoroughly assess the chatbot
IoT: Camera, motion detector, two contact sensors OS: Android, iOS Software: ednet. home
TestersNumber: 23 Age: 19-53 Gender: 85% ♂ / 15% ♀ Skills: interest in technology
A Secure Feeling: Smart Home Solution ednet by Assmann tested
Always knowing if your home is secure is what ”ednet. smart home Starter Kit Security “ by Assmann Electronic does. The company conducted an End-to-End/BugAbility™ to optimise the smart home solution before the product launch. The test was conducted under real conditions in testers’ homes. For the study, 23 crowd testers from Testbirds searched for functionality and usability issues.
OS: Android, iOS Software: ACE App
TestersNumber: 32 Age: 17-57 years Nationality: DE Skills: different experiences in quality assurance
AchievementsConversion-Rate-Optimization Layout & Design Optimization
ACE puts their app to the test
The ACE Auto Club Europe (ACE) is the second largest automobile club in Germany with more than 630,000 members. In order to continuously improve its’ digital offer and meet the needs of its members and users, the ACE commissioned the Munichbased testing specialist Testbirds to test the ACE app for Android and iOS in several test runs, including the search for technical errors and limitations of usability. The testing began with an explorative bug test and was followed by a test run with Remote Interviews.