It’s time to optimize your customer experience!

Today, more than ever, it is essential to know your customers’ wants and expectations, build highly personalized products that deliver a positive user experience and prepare for what may come in the years ahead. Getting this right can result in a massive competitive advantage. With our range of flexible and fully customizable crowdtesting solutions, you can benefit from real people providing real and relevant feedback on your products. In real-time.

The Challenge Benefits Further information

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Whitepaper

The top 10 customer experience trends to focus on in 2022

How we support you

Understand your customers with crowdtesting

How people shop has changed, perhaps forever, and 50% of consumers say that the pandemic has made them re-evaluate their purpose and what’s important in their lives. This has seen a knock-on effect with how retailers, traditional and online, are connecting with their customers. For digital developers, this is resulting in a true revolution. With our hand-picked crowdtesters, you’ll receive feedback from people who closely resemble your actual customers. It’s the ideal way to understand changing expectations and realize an elevated level of user-friendliness, usability, and functionality in your digital solutions.

Specify your exact target group from our global Crowd of over 1,000,000 crowdtesters, in 193 countries, based on over 65+ criteria
Make use of our crowdtesters’ over 1,500,000 devices and overcome all barriers around device diversity, OS, browsers & additional software
Use our real-world testers to run your UX & usability tests for marketability, ROI, and continuous improvement
Enjoy a fast, flexible, scalable test setup and execution – our Crowd is available when you need them
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The challenge

Knowing what your diverse customers really want

Everyone’s digital journey is different. What’s perfect for you, probably doesn’t work for someone else. For every 5-star feedback, someone will throw in a 1-star. Was it because of a confusing interface? Did your landing page look dated? Was your app incompatible with their mobile device?

Understanding what works and what doesn’t is essential for keeping (happy) customers.

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A user’s journey with you doesn’t start the moment they open your product. They saw an ad, or someone referred them, or your product came out on top of a search. That was the first step on their journey. The moment they use your product is when their true experience begins.

This is when meeting diverse customer expectations becomes challenging – especially when each step could now be their last with you – but it’s possible. Ultimately, knowing your users means you can take a holistic view to retention that focuses on meeting short and long-term needs and providing an exceptional user experience.

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The solution

Crowdtesting helps you understand their journey

Our crowdtesting solutions are developed to provide a comprehensive look at what is working and what isn’t when it comes to your customers and the user-friendliness of your digital solution – throughout their entire journey with you.

This includes developing use-cases that address specific scenarios, a range of open questions that can be answered as our crowdtesters go through your product, usability ratings, and much more.

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Every aspect of your digital solution can be tested to determine its usability, functionality, and compatibility. Can your customers seamlessly connect between your website, your mobile app, social channels, on any number of connected devices? Are there any potential issues at point-of-sale? How easily can they connect to your support services?

As your customers’ expectations continuously evolve, ongoing testing can keep your products fresh and relevant – particularly when considering the many factors that influence your customers’ experience, from cultural, emotional, and socio-economic to more tangible factors including your product’s performance, accessibility, and localization.

Only then can you develop a truly seamless and consistent customer experience.

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Benefits

Real people, tangible results

With the help of our crowdtesting services and project managers’ knowledge, we can help you better understand what your customers experience when using your digital solutions. You can then quickly fix issues and optimize your solution to create an unforgettable customer journey.

No matter where you are, our remote testing has you covered. Real users with actual devices that match your customers. All via our platform, the Nest.

Features

Build digital solutions that people will love

  • Improve the user experience of your digital solution
  • Cost-effectively optimize your product’s design and functionality
  • Use crowdtesters that demographically, culturally, and economically match your customers
  • Benefit from crowdtesting’s unmatched flexibility, scalability, and speed

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Send us an inquiry

Ready to learn more about crowdtesting for an excellent customer experience?

Get in touch
Our crowd

Key facts about our crowdtesters

Never worry about problems due to different devices, operating systems, screen sizes, or a lack of time and resources. With the power of one of the largest and most active global testing crowds – and their extensive range of devices and operating systems – the usability testing, functionality testing, and user experience optimization of your digital products, is straightforward, fast, and cost-effective. You select the testers that best match your users, and have all tests done in real-world conditions.

Our Crowd in numbers

1,000,000+

Testers

1,500,000+

Devices

193

Countries

Stop guessing, start testing

Start optimizing your digital UX with our Crowd now

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Usability & UX Testing

Test your customer experience – with the exact target group you need

  • Real users in real-world conditions give feedback throughout the product life cycle
  • Use UX & usability tests for marketability, CRO & ROI optimization
  • Quantitative and qualitative testing: Diverse tests and tailor-made designs are possible
  • Scalability & flexibility: Fast test setup and execution, our Crowd is ad-hoc ready



Discover more about Usability & UX Testing

Quality Assurance Testing

Leverage the power of our crowdtesters and remove bugs and performance issues

  • Cover all QA aspects of your customer life cycle, including accessibility, security, online purchase processes, and more
  • Make your product bug-free on every device, screen resolution, software, and OS
  • Live-track and export all bugs into your bug tracking software (e.g., JIRA or Redmine)
  • Let our experienced testers check your digital product for bugs



Discover more about QA Testing

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Use Cases

If your product is digital, we can test it

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Websites, portals, and online shops. Wearables and trackers. Mobile apps. Games, VR, and AR. Chatbots and virtual assistants. IoT and smart devices. Business applications.

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Testbirds supports clients from a vast variety of different branches around the world, helping them to optimize their digital products quickly, painlessly, and cost-effectively.

Crowdtesting-for-functional-teams Functional Teams

With our custom­izable crowd­testing services, each depart­ment can focus its energies on opti­mizing your digital products, not guessing what your customers want.

Further reading and downloading

Check out our broad range of blog articles and read about many of the latest trends and developments in the digital world. For more exciting insights, look at our case studies and whitepapers, including our latest whitepaper on the customer journey.

Blog Articles

Discover the latest digital trends, consumer wants & needs, tips and tricks, opinions, professional insights, and much more.

Read the latest blog articles

Events and Webinars

Our events and webinars cover a wide range of fascinating topics to inspire, motivate, and get you thinking.

Visit our events and webinars page

Videos and Podcasts

Through our videos and podcasts, we aim to provide insights that stimulate, encourage, and get you thinking.

Visit our videos and podcasts page

Case Studies and Whitepapers

Read our customer success stories and gain valuable insights into how we do business – and how we can also help you.

Read the latest insights

Book a free call

Create an unbeatable customer experience with Testbirds and keep your customers always wanting more!

Contact us