It’s time to optimize your customer experience!
Today, more than ever, it is essential to know your customers’ wants and expectations, build highly personalized products that deliver a positive user experience and prepare for what may come in the years ahead. Getting this right can result in a massive competitive advantage. With our range of flexible and fully customizable crowdtesting solutions, you can benefit from real people providing real and relevant feedback on your products. In real-time.
Understand your customers with crowdtesting
How people shop has changed, perhaps forever, and 50% of consumers say that the pandemic has made them re-evaluate their purpose and what’s important in their lives. This has seen a knock-on effect with how retailers, traditional and online, are connecting with their customers. For digital developers, this is resulting in a true revolution. With our hand-picked crowdtesters, you’ll receive feedback from people who closely resemble your actual customers. It’s the ideal way to understand changing expectations and realize an elevated level of user-friendliness, usability, and functionality in your digital solutions.
Knowing what your diverse customers really want
Everyone’s digital journey is different. What’s perfect for you, probably doesn’t work for someone else. For every 5-star feedback, someone will throw in a 1-star. Was it because of a confusing interface? Did your landing page look dated? Was your app incompatible with their mobile device?
Understanding what works and what doesn’t is essential for keeping (happy) customers.Show more
A user’s journey with you doesn’t start the moment they open your product. They saw an ad, or someone referred them, or your product came out on top of a search. That was the first step on their journey. The moment they use your product is when their true experience begins.
This is when meeting diverse customer expectations becomes challenging – especially when each step could now be their last with you – but it’s possible. Ultimately, knowing your users means you can take a holistic view to retention that focuses on meeting short and long-term needs and providing an exceptional user experience.Show less
Crowdtesting helps you understand their journey
Our crowdtesting solutions are developed to provide a comprehensive look at what is working and what isn’t when it comes to your customers and the user-friendliness of your digital solution – throughout their entire journey with you.
This includes developing use-cases that address specific scenarios, a range of open questions that can be answered as our crowdtesters go through your product, usability ratings, and much more.Show more
Every aspect of your digital solution can be tested to determine its usability, functionality, and compatibility. Can your customers seamlessly connect between your website, your mobile app, social channels, on any number of connected devices? Are there any potential issues at point-of-sale? How easily can they connect to your support services?
As your customers’ expectations continuously evolve, ongoing testing can keep your products fresh and relevant – particularly when considering the many factors that influence your customers’ experience, from cultural, emotional, and socio-economic to more tangible factors including your product’s performance, accessibility, and localization.
Only then can you develop a truly seamless and consistent customer experience.Show less
Real people, tangible results
With the help of our crowdtesting services and project managers’ knowledge, we can help you better understand what your customers experience when using your digital solutions. You can then quickly fix issues and optimize your solution to create an unforgettable customer journey.
No matter where you are, our remote testing has you covered. Real users with actual devices that match your customers. All via our platform, the Nest.
Build digital solutions that people will love
- Improve the user experience of your digital solution
- Cost-effectively optimize your product’s design and functionality
- Use crowdtesters that demographically, culturally, and economically match your customers
- Benefit from crowdtesting’s unmatched flexibility, scalability, and speed
Ready to learn more about crowdtesting for an excellent customer experience?Get in touch
Start optimizing your digital UX with our Crowd now
Test your customer experience – with the exact target group you need
- Real users in real-world conditions give feedback throughout the product life cycle
- Use UX & usability tests for marketability, CRO & ROI optimization
- Quantitative and qualitative testing: Diverse tests and tailor-made designs are possible
- Scalability & flexibility: Fast test setup and execution, our Crowd is ad-hoc ready
Leverage the power of our crowdtesters and remove bugs and performance issues
- Cover all QA aspects of your customer life cycle, including accessibility, security, online purchase processes, and more
- Make your product bug-free on every device, screen resolution, software, and OS
- Live-track and export all bugs into your bug tracking software (e.g., JIRA or Redmine)
- Let our experienced testers check your digital product for bugs
Book a free call
Create an unbeatable customer experience with Testbirds and keep your customers always wanting more!