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Optimizing Customer Experience with AI: A Partnership between Testbirds and Cognigy

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Optimizing Customer Experience with AI: A Partnership between Testbirds and Cognigy

Munich/Dusseldorf, March 28, 2019
Testbirds, a world leader in crowdsourced testing, and Cognigy, a market leader in conversational AI, are today announcing a strategic partnership. The cooporation concerns all prospective matters surrounding Conversational AI. From today moving forward, Testbirds and Cognigy will work together to support organisations with the analysation of conversations between chatbots and/or voice assistants and end-customers in order to evaluate optimization potential and improve customer experience and overall customer satisfaction.

Testbirds relies on the conversational AI plattform Cognigy.AI, which functions as a competent software testing partner for Cognigy. Cognigy.AI is a self-learning conversational management platform that brings human-like discussions with persistent memory to life and allows a natural dialog to occur between man and machine. Cognigy.AI cognitive bots meet all the requirements for an effective and intelligent communication with the end customer. Instead of just answering simple questions through recognition of key words, Cognigy.AI creates organic conversations with the help of a flow and process editor where conversation modules can be linked consistently across all channels. The products and services of Testbirds will help optimize the usability and functionality of automated conversations and tailor them even better to the real-life conditions they will be used in.

„The partnership with Cognigy allows us to increase our service portfolio in the field of costumer experience. Cognigy.AI brings automated customer dialogs with progressive conversational AI for chatbots, voice assistants, and websites to a next level, all built on an omnichannel approach. As conversational AI plays an increasingly larger role in the marketing mix, Cognigy’s software will be of great value and benefit for our common clients“, stated Philipp Benkler, Co-Founder and CEO of Testbirds.

„We are very happy to have the innovative and professional software testing company Testbirds as our partner. With Testbirds‘ expert knowledge in crowd and cloud-based testing, we now have the ideal partner to test dialogs of Cognigy.AI extensively and to a high quality standard. This will help companies to communicate even more effectively with their customers“, said Philipp Heltewig , Co-Founder and CEO at Cognigy.

t.brunner@testbirds.com



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