Skip to main content
Back

Digital Thinkers Forum – “CX – Lessons Learned From Superheroes”

Back

Digital Thinkers Forum – “CX – Lessons Learned From Superheroes”

May 18, 2021 we hosted the second edition of our homegrown event focused on customer experience and what we can learn from superheroes about customer centricity. They lead by example, inspire others, and create trust. That makes them great leaders to learn from. If we then view customer centricity as a form of leadership (inspired by such superheroes), can we take the customer experience to a new level?

We hosted two speakers – Laura Schulte demonstrated why it’s crucial to invest in trust for your customer experience and not be afraid to fail (and learn) and Barra O’Leary walked us through a project and its details concerning early testing, what to learn from feedback, how to implement improvements, in order to finally succeed. After the keynotes, the topic was continued in a panel discussion on which learnings have been most important and what the future of customer experience

 



Insights

We provide you with the latest insights from the world of crowdtesting

Stop guessing if your product meets your users' expectations and start making decisions based on facts.

CX Trends 2025
Usability & UX

CX Trends 2025 – What’s coming next?

Retail & Ecommerce

Mystery Shopping – Unraveling the Mystery of Customer Experience

Manufacturing

Testing AI for Success

The Only Guide to Crowdtesting You’ll Ever Need
Crowdtesting

The Only Guide to Crowdtesting You’ll Ever Need

Welcome to the autoverse
Automotive

Welcome to the Autoverse: Revolutionizing Connected Car Experiences

Secure crowdtesting budget
Crowdtesting

Unlocking your Crowdtesting budget: A strategic approach for business growth

Usability Testing vs UX Testing vs User Testing
Usability & UX

Usability Testing vs UX Testing vs User Testing. Which test is best?

Webinars

European Accessibility Act: Compliance and Testing Strategies

Taking the high road
Automotive

Taking the high road

Testbirds is certified by: