Skip to main content
Back

Digital Thinkers Forum – “CX – Lessons Learned From Superheroes”

Back

Digital Thinkers Forum – “CX – Lessons Learned From Superheroes”

Avatar photo
Fredrik Forss
| Linkedin
| International Marketing & PR Manager

May 18, 2021 we hosted the second edition of our homegrown event focused on customer experience and what we can learn from superheroes about customer centricity. They lead by example, inspire others, and create trust. That makes them great leaders to learn from. If we then view customer centricity as a form of leadership (inspired by such superheroes), can we take the customer experience to a new level?

We hosted two speakers – Laura Schulte demonstrated why it’s crucial to invest in trust for your customer experience and not be afraid to fail (and learn) and Barra O’Leary walked us through a project and its details concerning early testing, what to learn from feedback, how to implement improvements, in order to finally succeed. After the keynotes, the topic was continued in a panel discussion on which learnings have been most important and what the future of customer experience



Insights

We provide you with the latest insights from the world of crowdtesting

Stop guessing if your product meets your users' expectations and start making decisions based on facts.

Telecommunications

Telecommunications Crowd Insights

Dialing up the customer journey for the digital age
Telecommunications

Dialing up the customer journey for the digital age

Press Releases

Testbirds recognized as Sample Vendor in the Gartner Hype Cycle for User Experience 2023 report

Retail & Ecommerce

Holiday Shopping Crowd Insights

Smart Style
Retail & Ecommerce

Smart Style

Quality Assurance

Unleashing Quality Assurance with Crowdtesting in Agile and DevOps

Contact us