In today’s world, where artificial intelligence is revolutionising how we approach and execute labour, the introduction of Chatbots and Conversational AI is creating a new, efficient and powerful tool within the customer service industry. However, replacing a brand’s link to their customer from a human to a machine is something that must be handled with care and diligence. Companies are now investing more and more into the development of chatbots, but how much is being allocated into testing them? And how do you even test consumer facing artificial intelligence?
Launch of New Consumer AI Testing Solution
Testbirds, innovators in the world of testing, have now created a much needed, comprehensive solution to testing consumer facing artificial intelligence, by releasing a new solution: Chatbots & Virtual Assistant Testing. It utilises our crowd of over 350,000 testers located worldwide as well as powerful cloud based virtual machines, to allow companies to QA and UX test their Chatbots by gathering feedback from their own target audience as well as alleviating platform fragmentation issues by providing access to real and virtual devices.
Chatbots & Conversational AI Webinar
To further investigate this topic, Testbirds are proud to partner with Cognigy, leading vendors in Enterprise Conversational AI, in a joint webinar taking place on the 28th of May, 2019 at 17.00 CEST. Tessa Schwarz and Judith Michel, expert project managers at Testbirds, along with Sascha Wolter, technology evangelist at Cognigy, will look into the history of chatbots and conversational AI, as well as how to build and test them.