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5 things learned from opening a Swedish office

Finally the bird has landed in Sweden!

In Hornstull, Stockholm to be exact. My name is Jonna Knibestöl and I joined Testbirds as a part of the Swedish team at the beginning of 2017. After spending two fantastic (but freezing) months in Munich, my full focus is now to spread the gospel about Testbirds in the Nordics as Marketing & PR Manager.First thing first. Why Sweden? I might be biased when I say that Sweden was the perfect next step after successful expansions to the United Kingdom and the Netherlands, but even Forbes agree. They previously ranked Sweden as the best country for business in 2017. Christopher Mülhausen, International Business Development Intern, has been working with the Swedish expansion since he started at Testbirds in October 2016:“Sweden is the entrance to all Scandinavian countries. An important market for us as some of the biggest tech companies in the world are located there. Scandinavian people are also forerunners when it comes to adopting new digital trends.” But even though Sweden is supposedly the number one place for business, we would lie if we said that everything has run silky smooth. We have definitely met some obstacles.

Here are 5 things we learned along the way:

1. Finding the right employeesThis is not a specific problem for startups or for international companies opening an office in a new country. We all know that finding the right team is a key to success, but it is also something that can take time, effort and cost $$. If you add the fact that you are searching for people in a brand new market and a foreign country, that makes it even harder. As for Testbirds Sweden, it took over a year before the team came together and we are still looking to add more Birds. 2. Establishing a legal entityHaving foreign managing directors for a Swedish entity slows and complicates every bureaucratic process. Especially in Sweden, where there are normally a lot of “shortcuts” if you have a Swedish personal number/ID. If you break these routine processes by not having a personal number, prepare yourself to receive a lot of questioning glances. In addition, since there are frauds going on in the startup scenes worldwide, it is particularly hard for foreign startups. If the company does not have an authorized representative resident in Sweden (registered in the Swedish population register), the board must appoint a person to be authorized to receive service of process on behalf of the company. We were lucky to have our Country Manager Iggy Gullstrand onboard to handle this process as a representative of Testbirds.3. Opening a bank accountYou would think that this would be the easy part. Banks compete for new clients every day, right? Unfortunately, it has not been that easy. Especially when having foreign managing directors. Prepare yourself that you will be declined several times and that everything will take time. You will also probably be asked questions such as “Why us? Why do you want to open a bank account in our bank? We don’t see your connection to us.” At the end, you won’t be able to pick a bank – they will pick you. Prepare to introduce yourself in person first. Swedish banks act precautious and the personal face-to-face approach always works best. 4. Finding housing for international employeesEverything that you might have heard about the Stockholm housing market is true. It is almost impossible to find a place to stay – even for born and raised Stockholmers. This has had a huge impact on the Stockholm tech scene, where tech entrepreneurs such as Spotify’s Daniel Ek has spoken out about how finding housing is one of the biggest difficulties in attracting foreign workers. This during a time when international expertise can be crucial for a tech company’s growth. The go-to-place for finding a place to stay in Stockholm is Blocket, but it is a very competitive marketplace. Fortunately, this is where our German colleague Christopher found his room in the lovely island of Kungsholmen. 5. Finding an office Even if finding housing here in Stockholm is a nightmare, finding an office is not too hard. The challenge for us was to find a place that would work well both in an early stage as well as when we expand. The vision is of course for the team to grow! We considered co-working spaces and several different offices before we found our small hidden gem in Hornstull. Now we have our own office with space enough for eight Birds. Who knows, we might have outgrown this office next year already? Meanwhile, if you are ever in Hornstull, stop by for a coffee or a green matcha tea! 

To summarize:

It is important to have a Swedish resident that can sign on the behalf of the company. This helps with almost all issues. If you don’t, then prepare for it to be a lot more hassle than it seems from the beginning, before you are all setup. This is, of course, different depending on the size of the company, and all above mostly applies to small entities.Even though things have taken longer than expected, we are finally up and running now! The 30th of May, we have the pleasure of having our co-founder Philipp Benkler here in Stockholm, when we host a breakfast seminar at the brand new startup hub Goto10. If you’re in town, join us for breakfast!

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About the author

Although Jonna has roots in both Sweden and Norway, she rather spend her time in warmer latitudes. At Testbirds her focus is to build a brand that will conquer the Nordics.

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Testbirds specialises in the testing of software such as apps, websites and Internet of Things applications by using innovative technologies and solutions. Under the slogan, “Testing Reality”, the company offers various testing methods to its clients looking to optimise the user-friendliness and functionality of their digital products. With over 250,000 registered testers located in 193 countries, Testbirds is one of the world’s leading crowdtesting providers. In addition, the IT service provider utilises cloud based technologies to support customers in the optimisation of their digital products. The combination of the two testing methods delivers a unique and extensive portfolio that takes the quality of software to the next level. Testbirds was founded in 2011 by Philipp Benkler, Georg Hansbauer and Markus Steinhauser. Today, the company has over 100 employees. Other than its headquarters in Munich, there are now offices in Amsterdam, London and Stockholm, franchises in Hungary and Russia and sales partners in Italy.

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