Videos

Webinar: Enhancing Customer Experience in the BFSI Sector

Sep 2, 2021 | Webinars, Videos

The Banking, Financial Services & Insurance sector is changing. Moving from old-school face-to-face business, such as queuing to pay with cheques or to book an appointment, to enabling fast-paced digital customer journeys that are available anywhere and anytime...read more

Digital Thinkers Forum – “CX – Lessons Learned From Superheroes”

Jun 14, 2021 | Videos

On May 18, 2021 we hosted the second edition of our homegrown event focused on customer experience and what we can learn from superheroes about customer centricity. They lead by example, inspire others, and create trust. That makes them great leaders to learn from. If...read more

Webinar: UX/CX – Finding and Keeping the Holy Grail of Retailers/Etailers

Nov 30, 2020 | Videos

UX/CX has always been important, but the past few months have brought forth a paradigm shift in the digital world, especially for retailers and etailers. UX/CX is now crucial to check across all parts of the customer journey, meaning that the experience extends beyond...read more

Digital Thinkers Forum | Keynote Highlights & Panel Discussion

Nov 26, 2020 | Videos

On October 28, 2020 we hosted an exciting event to learn about and discuss innovation and communication in a rapidly changing digital world that affects all aspects of our lives – from the secrets of US political campaigns to the innovation culture of Silicon Valley....read more

Customer & User Experience Expo | The Neverending Story of Evaluation and Improvement

Nov 17, 2020 | Videos

Your customer experience starts at first connection with your brand; (hopefully) continues with a purchase; extends to delivery, unboxing, and returns; and in fact, it never really ends. Post-purchase experiences are also pre-purchase experiences, and no one can give...read more

Holistic user interface and sensor validation for smart products

Oct 23, 2020 | Videos

When customers buy a new robot hoover, most of them aren’t interested in the newest technology or how they work, but they will notice if they don’t – and they won’t like it. For manufacturers this means that the more complex technology and capabilities get, the bigger...read more

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