Feb 26, 2021 |Retail and E-Commerce
The perfect blend: Omni-channel commerce and retail “Great things are done by a series of small things done together.”- Vincent van GoghThis past year has proven how vulnerable traditional retailers are to one simple thing: Not having people shop at their...read more
Jan 25, 2021 |Usability & User Experience, Retail and E-Commerce
New Year, New Challenges The last year has brought major change for all of us – for companies as well as for private individuals. I don’t think I need to tell you any more about the reasons at this point. We’re all well aware of them. But some industries have...read more
Dec 21, 2020 |Retail and E-Commerce
Covid-19 And Its Impact on The Retail And Ecommerce Sectors December 2019.Business as usual. Streets full. Christmas parties in full swing. Shops crowded. The economy looks good. Unemployment’s low. What could go wrong? Everything, as it turns out. As of December...read more
Dec 4, 2020 |Retail and E-Commerce
Mystery Shopping – Three Use Cases Especially in the retail e-commerce sector, it’s important to keep an eye on the customer experience from start to finish. Quality standards must be reflected in the brick-and-mortar and the online store, but also, in customer...read more
Nov 26, 2020 |Crowdtesting, Retail and E-Commerce
Mystery Shopping – Unraveling the Mystery of Customer Experience Customer loyalty, customer satisfaction, and service quality have always been vital factors in the retail and e-commerce sector. But there’s another aspect that’s becoming increasingly important:...read more
