by Simone Gross | Dec 21, 2020 | Retail and E-Commerce
Covid-19 And Its Impact on The Retail And Ecommerce Sectors December 2019.Business as usual. Streets full. Christmas parties in full swing. Shops crowded. The economy looks good. Unemployment’s low. What could go wrong? Everything, as it turns out. As of December...read more
by Simone Gross | Dec 4, 2020 | Retail and E-Commerce
Mystery Shopping – Three Use Cases Especially in the retail e-commerce sector, it’s important to keep an eye on the customer experience from start to finish. Quality standards must be reflected in the brick-and-mortar and the online store, but also, in customer...read more
by Simone Gross | Nov 26, 2020 | Crowdtesting, Retail and E-Commerce
Mystery Shopping – Unraveling the Mystery of Customer Experience Customer loyalty, customer satisfaction, and service quality have always been vital factors in the retail and e-commerce sector. But there’s another aspect that’s becoming increasingly important:...read more
